Implementing a model-driven and iterative quality assessment life-cycle: a case study

Assessing software quality through quantitative and reliable information is a major concern of software engineering. However, software is a complex product involving interrelated models with different abstraction levels targeting different stakeholders and requiring specific quality assurance methods.As a result, although Software Quality has gained maturity from a theoretical point of view, the practical quality assessment of software still does not fulfil enough involved actors' expectations.In order to improve quality assurance in practice, a more integrated approach to assessment is required. This paper describes a case study in which a quality assessment framework (MoCQA) relying on a model-driven and iterative methodology has been used to this end. For a year and a half, the framework has been used by the quality assurance team of a small IT department to maintain and monitor a portfolio of projects in both production and development.The study shows the feasibility and the relevance of a model-driven and iterative quality assessment methodology in a professional environment. Besides, although its results still require more generalisation, the study provides interesting insights on how such an approach may help ensure a continuous and explicit communication between stakeholders, leading to a more efficient quality assessment

Reexamining E-participation : Systematic Literature Review on Citizen Participation in E-government Service Delivery

E-government is becoming a mature research field thanks to the proliferation of papers about this changing paradigm. Among this research, the participation of citizens in e-government is a topic that has particularly stimulated numerous discussions. This participation (referred to as “e-participation”) is often reduced to the democratic participation of citizens in decision-making and policy design (or “e-democracy”). However, this paper aims at reexamining the scope of e-participation by considering the under-investigated field of citizen participation in e-government service delivery. This participation can take place as the co-design and co-execution of these services. In order to examine the existing body of knowledge of the field, we conduct a Systematic Literature Review followed by a template analysis of the selected papers. This analysis allows us determining avenues for further research in this area about the following research themes: stakeholders involved, organizational and motivational pre-conditions, participation methods and outcomes of participation