Managing Change and Strategic Thinking: Evidences from Hospitality and Tourism Sector of the UK

This qualitative paper examines the strategic thinking and managing change in complex business environment in the hospitality and tourism sector of the UK through the cases of Hilton London Canary Wharf and Hilton London Tower Bridge. For the purpose of analysis, researchers explored the research phenomenon under different models including TALC model and IBTEE Model. Using convenience sampling, researchers interviewed face-to-face 12 Line Managers and 30 employees through open-ended semi-structured interview questions regarding change management process and obstacles interlinked with it. Findings revealed that although Hilton hotels have adapted changes to some extent but there is still more room for further improvement. The management of the selected hotels highly relies on the training purpose for the effective change adaption whereas coaching and research is lagging behind. The biggest constraint during effective change adaption is the diverse background of the workforce as most are from the multicultural backgrounds. Moreover, the communication, ritual, and cultural barriers are causing issues in the change process. Lastly, the recommendations are given for consolidating effective change management at workplace

Managing Change and Strategic Thinking: Evidences from Hospitality and Tourism Sector of the UK

This qualitative paper examines the strategic thinking and managing change in complex business environment in the hospitality and tourism sector of the UK through the cases of Hilton London Canary Wharf and Hilton London Tower Bridge. For the purpose of analysis, researchers explored the research phenomenon under different models including TALC model and IBTEE Model. Using convenience sampling, researchers interviewed face-to-face 12 Line Managers and 30 employees through open-ended semi-structured interview questions regarding change management process and obstacles interlinked with it. Findings revealed that although Hilton hotels have adapted changes to some extent but there is still more room for further improvement. The management of the selected hotels highly relies on the training purpose for the effective change adaption whereas coaching and research is lagging behind. The biggest constraint during effective change adaption is the diverse background of the workforce as most are from the multicultural backgrounds. Moreover, the communication, ritual, and cultural barriers are causing issues in the change process. Lastly, the recommendations are given for consolidating effective change management at workplace

Effectiveness and Challenges of Recruitment process outsourcing (RPO) in the Indian Hotel Sector

The present study tries of evaluate the effectiveness and challenges faced by adopting RPO practice in the India Hotel sector. The research objectives are driven from the purpose of the research which deals with distinct issues related to RPO and various perspectives of utilizing RPO. These objectives guided in identifying factors influencing the rationale for outsourcing the recruitment processes. The need for RPO has gained significance with the impact of organizational structure, stringent project deadlines, insufficient time for internal HR department for recruiting personnel, inefficiencies in integrating all stages of recruitment and expansion of geographies. The study is developed on building a theoretical framework which is prepared through analysing previous literature about outsourcing, and their utilization and efficiency in organizations. Mixed method approach has been followed to analyse with better validity and exploration of the context related to the effectiveness of RPO in the Indian hotel sector. The key findings indicated that the culture was positive influence on the usage of RPO in the organizations, in terms of adopting RPO during expansion of geographies and globalization. Also, the organizational structure was the major challenge in adopting these practices along with monitoring the outsourcing activities, lack of communication and inefficient HR practices

Leading Leadership style to motivate cultural-oriented female employees in the I.T sector of developing country: I.T Sectors responses from Pakistan

This empirical study explores different Leadership styles' dimensions influencing culturaloriented female employees' motivation in rapidly improving Pakistan's I.T sector. Hypothetico-Inductive-Deductive model was adapted to construct theoretical framework by opting mixed method under realism philosophy. Sample size is 357 female employees working in software houses of Pakistan's 10 cities selected by combining convenience sampling and stratified sampling techniques. Survey questionnaire contained close-ended questions based on Bass and Avolio (1994) Full Range MLQ Model and WMS. Moreover, 36 female employees were interviewed selected from top five business cities' of Pakistan's software houses through convenience sampling. Results indicate transformational leadership style's dimensions are dominant in motivating female employees scoring overall 0.75. Moreover, transactional has moderate positive relation (0.38) with sub-motivational variables. Though, 'Management-By-Expectation (Passive)' along with Laissez-faire leadership style has no relationship with sub-variables of motivation. In I.T sector of Pakistan, female employees are mainly motivated by interpersonal relations with supervisors, peers, and subordinate, friendly environment, flexibility, socialization, recognition, responsibility, social rewards, and most importantly improved working conditions. It is essential to motivate female workers through 'walk-the-talk' approach along with coerce and accurate vision

A Revisit of the Concept of Interactivity and its Dimensions

With the development of Information and Communication Technologies, social networking platforms have permeated into every aspect of industries and our lives. This new digital phenomenon brings opportunities for companies to reach and communicate with their audiences in different ways. In the same vein, this revolutionary phenomenon has largely accelerated the rate at which relationships develop and information is shared. It is worth noting that during the communication process there has been a growth in the potency of interactivity, which lays emphasis on conversing with audiences rather than merely communicating to them. This paper draws on the literature developed in various disciplines with the help of tri-dimensional features of interactivity identified as active control, two-way communications, and real-time communications. These three principal dimensions are explored within a Weblog context to provide a comprehensive understanding of the concept of interactivity and its dynamics.</p

Promotional Strategies and New Service Opportunities in Emerging Economies

Continuous improvements in emerging economies have created more opportunities for industrialization and rapid growth. This not only leads to higher standards in accounting and security regulations, but it increases the overall marketing efficiency. Promotional Strategies and New Service Opportunities in Emerging Economies is a key resource in the field of service marketing and promotions, service innovations, and branding in developing countries. Highlighting multidisciplinary studies on self-service technologies, sustainable consumption, and customer relation management, this publication is an ideal reference source for policy makers, academicians, practitioners, researchers, students, marketers, and government officials actively involved in the services industry

Legal, Safety, and Environmental Challenges for Event Management: Emerging Research and Opportunities

Every corporate or special event requires a governing entity to provide proper handling for any kind of situation. A proper understanding of various laws and legislation may not only help with identifying possible challenges, but it may also assist in mitigating situations when they do occur. 'Legal, Safety, and Environmental Challenges for Event Management: Emerging Research and Opportunities' is an essential reference source that provides an in-depth understanding of various dimensions of events management practice, legal issues, and risk management, which can include environmental legislation and impacts, health and safety frameworks, consumer laws, licensing, contracts, and legal technologies. Featuring coverage on a broad range of topics such as crowd management, workplace hazards, and emergency preparedness, this book is ideally designed for event planners, event organizers/coordinators, security staff, managers, marketers, researchers, academicians, students, and industry professionals seeking current research on events, tourism, hospitality, and leisure management