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3 research outputs found
Airline customer satisfaction and loyalty: impact of in-flight service quality
Author
Myungsook An
Yonghwi Noh
Publication venue
Publication date
Field of study
No full text
Service quality, Customer satisfaction, Customer loyalty, Airline companies, In-flight service,
Research Papers in Economics
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
Author
A Grandey
A Rafaeli
+56 more
A Rafaeli
AD Szilagyi
AM Isen
AR Hochschild
B Ashforth
C Brotheridge
C Brotheridge
C Lee
C Maslach
Chongho Lee
D Matsumoto
D Zapf
D Zapf
D Zapf
DE Bowen
DK Mumby
E Heuven
J Jansz
J Schaubroeck
JA Morris
JE Bono
JM Cortina
JM Diefendorff
JM Diefendorff
JM Diefendorff
K Smith
KA Lewig
KJ Preacher
L Cheng
L Goldberg
LA Harker
M An
M An
MB Tolich
MS Clark
Myungsook An
P Ekman
PA Dijk Van
PB Barger
R Cropanzano
R Leidner
RB Kline
RH Gosserand
RJ Davidson
S Cote
S Forgas-Coll
SA Goodman
SD Pugh
SE Hobfoll
SL Wilk
TF Meijman
TJ Peters
TM Glomb
TN Martin
WB Schaufeli
Yonghwi Noh
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
Crossref
Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel
Author
Adamantios Diamantopoulos
Alan Dick
+74 more
Ann Keeton
Anna Mattila
Antreas Athanassopoulos
Cheryl Jarvis
Christian Homburg
Christian M. Ringle
Christian Ringle
Claes Fornell
Claes Fornell
Claudia Höck
David Aaker
David Gilbert
Dawna Rhoades
Edward Rigdon
Edward Rigdon
Eugene Anderson
Eugene Anderson
Eugene Anderson
Fabio Evangelho
Fatma Pakdil
Franziska Völckner
Frederick Herzberg
Gary Loveman
Gene Smith
George Siomkos
Grahame Dowling
Henrik Sattler
Herman Wold
James Anderson
Jay Squalli
Jillian Sweeney
Joe Sharkey
Joseph Hair
Joseph Hair
Jörg Henseler
Jörg Henseler
Karl Jöreskog
Keith Mason
Ko Ruyter
Konstantina Gkritza
Lawrence Cunningham
Lorenz Zimmermann
Mark Johnson
Marko Sarstedt
Marko Sarstedt
Marko Sarstedt
Marko Sarstedt
Marko Sarstedt
Mary Bitner
Myungsook An
Peter Danaher
Peter Danaher
Richard Oliver
Richard Oliver
Roland Rust
Ronald Cenfetelli
Safak Aksoy
Sascha Raithel
Sevil Sönmez
Shannon Anderson
Siegfried Gudergan
Sunder Raghavan
Sönke Albers
Thomas Brunner
Thorsten Hennig-Thurau
Tim Coltman
Valarie Zeithaml
Vikas Mittal
W. Viscusi
Werner Reinartz
Wesley Roehl
Wolfgang Ulaga
Xiaoyun Han
Özlem Atalik
Publication venue
'M. E. Sharpe Inc.'
Publication date
Field of study
No full text
Crossref