Assessment Strategies for Cataloging Managers (Presentation)

Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers\u27 needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do

Assessment in Practice (Presentation)

This presentation provides some strategies that cataloging managers can use to evaluate and assess the services they offer

Technical Services Assessment in Pennsylvania Academic Libraries (Presentation)

Academic libraries regularly conduct assessment of library services through the use of rubrics or assessment tools such as LibQual™. Technical services activities are frequently assessed; however, the assessment is typically limited to the evaluation of specific processes. This study was designed to explore assessment activities in Pennsylvania’s academic libraries. The author designed a survey to investigate whether technical services activities are assessed, how they are assessed, who is responsible for assessment of technical services, how the results of assessment activities are shared with others, and how those results are used to improve services or for other purposes

Advocating for Technical Services through Assessment (Presentation)

This presentation discusses how managers can advocate for technical services through a variety of assessment activities

Staff Development: A Practical Guide [Book Review]

Book Review of Staff Development: A Practical Guide, 4th ed. Edited by Andrea Wigbels Stewart, Carlette Washington-Hoagland, and Carol T. Zsulya. ALA Editions, 2013, 219 pp., ISBN 978-0-8389-1149-5, $53.20 (paper)

Assessment Strategies for Technical Services (Presentation)

This presentation describes a number of qualitative assessment practices that can help technical services managers assess their effectiveness. Strategies include process improvement initiatives, customer service surveys, focus groups, benchmarking, and more

Internal Customer Service Assessment of Cataloging, Acquisitions, and Library Systems [Presentation]

The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Survey results demonstrated that customer surveys are a valuable assessment tool. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed, and more. This presentation provides an approach to conducting a customer service survey, an analysis of potential benefits, and a survey instrument that others could adapt to use in their own libraries

Technical Services and Library Systems Customer Service Assessment

This survey instrument was developed to gauge internal customer satisfaction with the services offered by the University at Albany Libraries Technical Services and Library Systems Division

Open Access Day 2016 Welcome

Rebecca Mugridge, Dean of University Libraries at University at Albany, State University of New York gives welcoming remarks at the Open Access Day 2016 event that was held on October 25th, 2016

Advocating for Technical Services: The Power of Assessment (Presentation)

This presentation reviews the many ways that assessment can be used to advocate for technical services within academic library settings