An Exploratory Study of Crises in Product Development

This paper presents the result of an interview study with 15 experts on crises in industrial product development practice. The paper focusses on two research questions. 1. How can crises in product development be characterised? 2. What are success factors for effective crisis solving in product development? The paper contributes 9 context factors to discern crises from regular development situations, 56 success factors for crisis resolution, and describes three example crises