A model of knowledge management readiness and its contributing factors

This study investigates the knowledge management (KM) readiness of the Sri Lankan telecommunication industry and the factors that contribute to KM Readiness. As the scope of the KM is very wide, this study was confined only to the knowledge creation and sharing processes of KM. Data were collected from 313 executives of seven companies in the Sri Lankan Telecommunication Industry using self-administered questionnaires. This study considered KM enablers, such as organisational culture, structure, and IT infrastructure, and individual acceptance factors, such as performance expectancy and effort expectancy of KM, as the contributing factors to the KM readiness. The study found that the executives in the Sri Lankan telecommunication industry are ready for knowledge creation and sharing. In addition, all KM enablers and factors of individual acceptance except informal organisational structure were significantly and positively correlated with KM readiness. There were five significant predictors of KM readiness; three KM enablers and two individual acceptance factors; namely ‘trust & collaboration’, ‘IT support’, ‘ICT use & support for search and sharing’, ‘performance expectancy of KM’, and ‘effort expectancy of KM’. Furthermore, the study found that gender moderates the relationship between ‘IT support’, ‘ICT use & support for search and sharing’, ‘performance expectancy of KM’ and KM readiness. Age moderates the relationship between ‘IT support’ and KM readiness. In terms of theoretical contribution, the study integrates both KM and information systems (IS) perspectives to develop a theoretical model that explores the concept of KM readiness. From the practical contribution perspective, managers in the knowledge intensive organisations in Sri Lanka could use the measures to evaluate the KM readiness of their respective organisations before embarking on the implementation of KM processes

The influence of IT leaders' leadership behaviour on IT governance performance in higher education: a literature review

IT has become one of the most invested areas of organisations, especially in higher education institutions. To safeguard these IT investments and make the most out them, a good IT governance structure is required. It enables the higher education institutions to strive in the competition and to achieve strategic objectives. To have optimum governance in the institutions, IT leaders play the vital role of carrying the task of IT role models to implement the best approaches in the institutions. The purpose of this study is to explore the existing literature to find out the influence of IT leaders' leadership behaviour on IT governance performance in higher education context. It is aimed to find the linkage between IT leaders' leadership behaviour and IT governance performance in higher education to promote this area for future research. The literature review was done systematically to identify the articles relevant to the three variables, 'IT governance', 'IT leadership' and "higher education'. The results indicated that there is an influence of IT leadership behaviour on IT governance in higher education. Literature showed that improper IT leadership was perceived as a barrier to ITG, IT leadership plays a vital role in effective ITG implementation and specific leadership capacities and skills are shown to promote ITG. However, there are few studies in this area and there is a lack of knowledge on how IT leadership can influence IT governance

Organizational factors, perceived acceptance and behavioral intention as dimensions of knowledge management readiness

The concept of organizational readiness for knowledge management (KM) has been studied extensively from different perspectives in the recent past. KM supportive organizational factors such as KM oriented organizational culture, organizational structure and information technology infrastructures, and factors of individual acceptances are believed to be the predictors of KM readiness. However, the nature of those factors arguably suggests that they may not merely the predictors; rather they can be the dimensions of KM readiness. This work tries to verify this hypothesis. For this purpose, a questionnaire was formulated based on established measures, and administered using survey research methodology approach on 313 executives working in the selected organizations in the Sri Lankan telecommunication industry. The first order measurement model using AMOS version 16 was used to validate the measurement employed. Subsequently, a second order analysis was performed to test the hypothesis. Findings shows that all model fit indices are good and all the structural coefficients are significant, thus, the model fit to the data. Therefore, the current work proposes that the KM oriented organizational factors, individual acceptance and behavioral intentions should be considered as the dimensions of KM readiness

The influence of IT leaders’ leadership behavior on IT governance performance in higher Education: a literature review

IT has become one of the most invested areas of organisations, especially in higher education institutions. To safeguard these IT investments and make the most out them, a good IT governance structure is required. It enables the higher education institutions to strive in the competition and to achieve strategic objectives. To have optimum governance in the institutions, IT leaders play the vital role of carrying the task of IT role models to implement the best approaches in the institutions. The purpose of this study is to explore the existing literature to find out the influence of IT leaders’ leadership behaviour on IT governance performance in higher education context. It is aimed to find the linkage between IT leaders’ leadership behaviour and IT governance performance in higher education to promote this area for future research. The literature review was done systematically to identify the articles relevant to the three variables, ‘IT governance’, ‘IT leadership’ and “higher education’. The results indicated that there is an influence of IT leadership behaviour on IT governance in higher education. Literature showed that improper IT leadership was perceived as a barrier to ITG, IT leadership plays a vital role in effective ITG implementation and specific leadership capacities and skills are shown to promote ITG. However, there are few studies in this area and there is a lack of knowledge on how IT leadership can influence IT governance

Organizational readiness and its contributing factors to adopt KM processes: a conceptual model

The main purpose of this paper is to propose a conceptual model that can be used to assess the organizational readiness and its contributing factors for KM process adoption. The authors propose that the organizational readiness should be assessed considering both organizational and individual factors. The model has been developed by integrating KM infrastructure and Unified Theory of Acceptance and Use of Technology (UTAUT). This model will enrich the KM literature, especially on KM readiness, while being the basis for other researchers and authors to develop further

Gender difference effects on contributing factors of intention to be involved in knowledge creation and sharing

The paper analyses the moderating effects of demographics factors of organizational members on the contributing factors of intention to be involved in Knowledge Management (KM) process; knowledge creation and knowledge sharing. The KM processes were operationalized through knowledge creation theory (SECI process). Data were collected from 313 executives in the Sri Lankan Telecommunication Industry using self-administered questionnaires. Two KM enablers; ‘trust & collaboration’ and ‘ICT use and support for search and sharing’, and two individual acceptance factors; ‘performance expectancy of KM’, and ‘effort expectancy of KM’ were considered as contributing factors of intention to be involved in KM process. The study found that gender moderates the relationship between ‘ICT use and support for search and sharing’, ‘performance expectancy of KM’ and intention to be involved in KM process. The findings suggest that if the policy makers in the industry are planning to implement KM initiatives, they should consider gender differences of the executives and the strategies should be formulated accordingl

An instrument to assess organizational readiness to implement knowledge management process

The Concept of knowledge management (KM) is highly being studied nowadays as it plays a major role in the competitive business world. Though different aspects of KM are being exposed in the literature, very limited information is available on organizational readiness for KM process implementation. Hence, the present authors propose a research model by integrating knowledge creation theory, KM enablers, and individual acceptance models.In addition, an instrument that can be used to measure the organizational readiness for KM process implementation also presented. The reliability of the proposed instrument is proved after testing it among academic staffs of a Malaysian university

Knowledge management behavior among academicians: the case of a Malaysian higher learning institution

Proper knowledge management (KM) is vital for any organization to perform to the expectation including higher learning institutions (HLIs). Hence, struggling to perform is an indication of lack of KM initiatives. Though many facets of KM have been investigated in HLIs, more studies are needed as the previous empirical works have focused only on knowledge sharing behavior among academicians. An intensive literature review exposes that nonexistence of works employing KM-related theories. Therefore, this study seeks to investigate academicians’ perceived intention (KM Intention) and involvement in KM initiatives (KM Behavior) and its predictors in a Malaysian HLI, which is struggling to perform, by relating theory of knowledge creation. KM intention explains the perception and the attitudes towards KM while the KM behavior illustrates the real behavior. Both these variables were operationalized based on knowledge creation theory through the socialization, externalization, combination, and internalization (SECI) process. A conceptual framework was developed based on the theory of reasoned action and the theory of planned behavior. Six independent variables representative of the socio-cultural nature of KM - trust, management support, decentralization, IT support, performance expectancy, and effort expectancy - were considered as the predictors of KM intention, which in turn, predict KM behavior. Data were collected from 156 academicians from an HLI in Malaysia using questionnaires. The questionnaire items were adapted from previous studies. The structural model analysis confirmed that out of seven proposed hypotheses, four are supported: Trust, performance expectancy, and effort expectancy influence KM Intention, while KM Intention influences KM Behavior. Even though further research works are needed to generalize the findings, the current research and the findings can enrich the KM literature and provide some insights to the decision makers of the selected HLI on the appropriate KM implementation strategies

Perceptions of library and information science community towards open source software adoption in libraries of Oman

This paper undertake a focus group research approach to investigate the perceptions of LIS community towards open source software adoption in libraries of Oman. The motivation of the study comes as a result of E-Oman strategy to uplift the information and communication technology services in Oman. The focus group approached applied in this study was carried out by means of inviting participants from seven institutions in Oman, to participate in a workshop about OSS adoption in libraries. During the workshop, focus groups were established. After the workshop, each group participates in responding to their perception towards OSS adoption in libraries. The results of their responses were analyzed. It was discovered that there are lack of awareness and readiness toward adoption of open source software in libraries of Oman

Social commerce behavior among university students in Malaysia

The aim of this study is to investigate the consumer behavior of current Malaysian university students in the social commerce environment. A hypothetical conceptual framework was formulated based on proven theories and previous works. Data were collected from 209 students from a Malaysian public university using self-administered online questionnaire.Though the linear regression supports all proposed hypotheses, the stepwise regression results are mixed.Closeness and familiarity among social network friends are the predictors of trust, while trust and enjoyment are the significant predictors of purchase behavior. The findings might have some practical and theoretical values and contributions