Cybergriping: Violating the Law while E-Complaining

The emergence of Web communications has given rise to complaint sites which serve as central forums for both consumers and employees to share their bad experiences. These complaint sites provide for cybergriping in various forms. This paper explores the concept of cybergriping and its relevance to the hospitality and tourism industry from employee and customer perspectives. Court cases in which cybergriping played a key role are reviewed, and recommendations are offered on how hospitality and tourism businesses can address the problem of cybergriping

A Festschrift Recital: Celebrating Dr. Carol Kimball\u27s 36 Years at the University of Nevada, Las Vegas

Program listing performers and works performe

Current convention course offerings at the top 25 ranked hospitality nanagement undergraduate programs: an analysis of objectives, instructional delivery, and assessment nethods

In an effort to keep abreast of convention industry demands for a more qualified workforce, some hospitality and tourism undergraduate programs have implemented courses to prepare students for employment in the business. However, limited information exists regarding the content and quality of these programs and whether they are designed to adequately meet the needs of the industry. This current study evaluates the convention course offerings at the top 25 ranked hospitality and tourism undergraduate schools (Brizek & Khan, 2002). Course objectives, assessment and teaching methods, topics of instruction, and textbooks were analyzed using nonparametric statistics and CATPAC software to determine the similarities and differences among the various course offerings. Results revealed statistically significant differences among courses characterized as General MICE (Meetings, Incentive Travel, Conventions, Events) Industry, Convention and Meeting Planning, and Event Management. Limitations and suggestions for future research in convention education are provide

Digital personalities: comparing the online identities of travel and tourism industry segments

Purpose - The purpose of this paper is to identify whether travel and tourism related web sites derive a certain personality type.Design/methodology/approach - This study employed the ten-item personality inventory (TIPI) measure to assess personality dimensions of 188 tourism web sites including airlines, hotels, cruise lines, casinos, restaurants, and government funded travel web sites. Data analysis of 413 cases was conducted through mean comparisons and ANOVA.Findings - Data identified web sites representing different segments of the hospitality and tourism industries do vary in relation to online personalities. More specifically, web sites for venues such as casinos were represented as extraverted while lodging web sites were deemed more conscientious.Research limitations/implications - While this study aimed to identify web site personalities of businesses within the tourism segment, not all categories were represented. Furthermore, response choices were limited only 20 of the personality objectives from the TIPI personality scale were examined.Practical implications - This study demonstrated different personality characteristics are represented through tourism web sites, indicating providers may need to focus their web presence in a manner which engages potential travellers based on such features.Originality/value - This paper adds to the body of scholarly research related to TIPI and further demonstrates consumer awareness and preference for web sites which augment their personality