The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants

Based on a survey among flight attendants from a DACH-country-based airline, this study examines the effects and relative importance of social and temporal determinants of emotional exhaustion and turnover intention. Results suggest that scheduling satisfaction is the most influential predictor of both emotional exhaustion and turnover intention, followed by time pressure and surface acting for emotional Exhaustion and surface acting and organizational support for turnover intention. From a practical standpoint, these results thus suggest that the most important predictors of emotional exhaustion and turnover intention can be shaped and influenced quite well by management

PERCEIVED RISKS AND BENEFITS OF ONLINE SELF-DISCLOSURE: AFFECTED BY CULTURE? A META-ANALYSIS OF CULTURAL DIFFERENCES AS MODERATORS OF PRIVACY CALCULUS IN PERSON-TO-CROWD SETTINGS

Disclosing personal information to a crowd, with all its risks and benefits, is almost ubiquitous in Web 2.0. Drawing on privacy calculus (PC) theory, we investigate whether cultural differences moderate the effect of risk and benefit assessment on online self-disclosure (OSD) in person-to-crowd settings. Empirically, our study relies on a (statistical) meta-analysis of 38 studies. Our findings support the assumptions regarding the effect of privacy calculus on OSD: benefits and trust beliefs increase OSD, privacy concerns and risk beliefs reduce it. Furthermore, the positive effect of the former PC aspects on OSD is larger than the negative effect of the latter. The effects of benefits and risk beliefs on OSD are moderated by cultural differences, unlike those of privacy concerns and trust beliefs. Uncertainty avoidance and indulgence reduce the positive effect of benefits on OSD, masculinity and power distance enhance it. The negative effect of risk beliefs is reduced by uncertainty avoidance and long-term orientation, but aggravated by indulgence. In addition to advocating increased cultural awareness for online service providers, our findings support PC as a useful concept in OSD research, but suggest that the most prominent cultural dimensions might not be the most relevant ones in intercultural OSD research

The carrot or the stick: Self-regulation for gender-diverse boards via codes of good governance

Scholars have emphasized the potential of self-regulation, realized through "codes of good governance", to improve gender diversity on boards. Yet, unconvinced of the effectiveness of this self-regulation, many regulators have implemented mandatory quota laws. Our study sheds light on this dilemma. Seeking to broaden our conceptual knowledge of how such "codes" work in the specific case of gender diversity on boards, we ask: Under which conditions is self-regulation via voluntary principles of good governance effective? Expanding recent institutional-theory perspectives from the literature of women on boards, we show that, in the case of Austria, self-regulation via code recommendations is ineffective unless supported by additional forces. The primary reason for this, we argue, is that nominators do not expect benefits from gender-diverse boards. Furthermore, non-compliant companies face little pressure to change due to the small number of companies that have already adopted respective code recommendations. We identify two potential alternatives to boost the effectiveness of voluntary self-regulation for gender diverse boards: First, the introduction of concrete targets for female representation and the public monitoring of fulfillment; and, second, the establishment of a credible threat that mandatory quotas will be imposed if diversity goals are not achieved. Drawing on longitudinal data from 2006-2016 on listed and state-owned companies in Austria, we give an empirical account of the conditions that assure effective self-regulation. Arguing that codes suffer from what we call "opportunity bias", we conclude that political goals (such as gender equality) based on ethical rather than instrumental considerations are unlikely to be effectively implemented solely by codes of good governance

Attitude is everything? The impact of workload, safety climate, and safety tools on medical errors: A study of intensive care units

Background: Hospitals face an increasing pressure towards efficiency and cost reduction while ensuring patient safety. This warrants a closer examination of the trade-off between production and protection posited in the literature for a high-risk hospital setting (intensive care). Purposes: Based on extant literature and concepts on both safety management and organizational/safety culture, this study investigates to which extent production pressure (i.e., increased staff workload and capacity utilization) and safety culture (consisting of safety climate among staff and safety tools implemented by management) influence the occurrence of medical errors and if/how safety climate and safety tools interact. Methodology / Approach: A prospective, observational, 48-hour cross-sectional study was conducted in 57 intensive care units. The dependent variable is the incidence of errors affecting those 378 patients treated throughout the entire observation period. Capacity utilization and workload were measured by indicators such as unit occupancy, nurse-/physician-to-patient ratios, levels of care, or NEMS scores. The safety tools considered include Critical Incidence Reporting Systems, audits, training, mission statements, SOPs/checklists and the use of barcodes. Safety climate was assessed using a psychometrically validated four-dimensional questionnaire. Linear regression was employed to identify the effects of the predictor variables on error rate, as well as interaction effects between safety tools and safety climate. Findings: Higher workload has a detrimental effect on safety while safety climate - unlike the examined safety tools - has a virtually equal opposite effect. Correlations between safety tools and safety climate as well as their interaction effects on error rate are mostly nonsignificant. Practice Implications: Increased workload and capacity utilization increase the occurrence of medical error; an effect that can be offset by a positive safety climate but not by formally implemented safety procedures and policies

Attitude is everything? The impact of workload, safety climate, and safety tools on medical errors: A study of intensive care units

Background: Hospitals face an increasing pressure towards efficiency and cost reduction while ensuring patient safety. This warrants a closer examination of the trade-off between production and protection posited in the literature for a high-risk hospital setting (intensive care). Purposes: Based on extant literature and concepts on both safety management and organizational/safety culture, this study investigates to which extent production pressure (i.e., increased staff workload and capacity utilization) and safety culture (consisting of safety climate among staff and safety tools implemented by management) influence the occurrence of medical errors and if/how safety climate and safety tools interact. Methodology / Approach: A prospective, observational, 48-hour cross-sectional study was conducted in 57 intensive care units. The dependent variable is the incidence of errors affecting those 378 patients treated throughout the entire observation period. Capacity utilization and workload were measured by indicators such as unit occupancy, nurse-/physician-to-patient ratios, levels of care, or NEMS scores. The safety tools considered include Critical Incidence Reporting Systems, audits, training, mission statements, SOPs/checklists and the use of barcodes. Safety climate was assessed using a psychometrically validated four-dimensional questionnaire. Linear regression was employed to identify the effects of the predictor variables on error rate, as well as interaction effects between safety tools and safety climate. Findings: Higher workload has a detrimental effect on safety while safety climate - unlike the examined safety tools - has a virtually equal opposite effect. Correlations between safety tools and safety climate as well as their interaction effects on error rate are mostly nonsignificant. Practice Implications: Increased workload and capacity utilization increase the occurrence of medical error; an effect that can be offset by a positive safety climate but not by formally implemented safety procedures and policies

Culture's Effects on Corporate Sustainability Practices: A Multi-Domain and Multi-Level View

With a triple-bottom-line lens on sustainability, this study examines the effects of culture on companies' economic, social, and environmental sustainability practices. Drawing on institutional theory and project GLOBE, we delineate cultural practices dimensions that consistently predict sustainability practices related to each of the three domains. Based on a sample of 1924 companies in 36 countries and nine cultural clusters, we find that future orientation, gender egalitarianism, uncertainty avoidance, and power distance practices positively, and performance orientation practices negatively, predict corporate sustainability practices. Further, our findings suggest that these effects might vary according to the country vis-à-vis cluster level of analysis

Lost in Transition? Complexity in Organisational Behaviour ?the Contributions of Systems Theories

The article demonstrates the usefulness of concepts and methods from systems theories for Organisational Behaviour (OB). Diagnosing development areas in OB, especially the analysis of whole systems and the degree of operationalisation and formalisation of core constructs and assumptions, the article uses the complexity hypothesis in career research to illustrate the opportunities and limitations of concepts and methods from systems theories. Finally, the consequences of such an approach for OB are discussed.Nonlinear Systems, Synergetics, Research Methods, Career Research

Organizational commitment--A missing link between leadership behavior and organizational performance?

This paper investigates the effect of executive leadership behaviors on the organizational commitment (OC) of subordinate managers and the influence of the latter on measures of company performance. Based on pertinent research and the main leadership dimensions identified in the GLOBE project, we formulate hypotheses concerning the relationship between perceived leadership behaviors and subordinates' OC, as well as the assumption that this organizational commitment is beneficial to performance ratings on a corporate level. Data stem from a sample of 78 companies from the Germanic cultural area. Our results suggest that desirable leadership behavior is positively related to subordinates' OC, and that OC contributes to company performance, even when analyzed in conjunction with crucial contextual variables.GLOBE Leadership Charisma Organizational commitment Organizational performance

Mind the (Gender) Gap. Gender, Gender Role Types, and Their Effects on Objective Career Success over Time

Drawing on ideas by Pierre Bourdieu, this paper analyzes the effects of gender and gender role type (GRT) for objective career success (i.e., income) over time. Empirically, data from two cohorts of business school graduates were analyzed with mixed linear models. Gender and GRT, both perceived as career capital, progressively affect objective career success over time, with feminine GRT hampering objective career success for both sexes. Remaining results vary between the two cohorts: findings for the younger cohort deviate more strongly from the hypotheses derived.objective career success, longitudinal study, Bourdieu