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1 research outputs found
The Relationship among Customer Satisfaction with Service Recovery Efforts, Customer Forgiveness, and Customer Behavior: Focusing on the Moderating Effect of Perceived Failure Severity and Customer's Past Failure Experience
Author
Anderson Eugene. W.
Andreassen Thor Wallin
+48ย more
Baron Reuben M.
Bejou David
Bell Chip R.
Bitner Mary Jo
Blodgett Jefferey G.
Choong Peggy
Coombs W. Timothy
Coombs W. Timothy
Coombs W. Timothy
Cronin J. Joseph, Jr.
Crosby Lawrence A.
Dong Beibei
Fornell Claes
Fornell Claes
Goodwin Cathy
Hart Christopher W. L.
Hoffman K. Douglas
Hoffman K. Douglas
Kahneman Daniel
Kelley Scott
Klaus Schoefer
Klein Jill
Levesque Terrence J.
Maltby John
Mano Haim
Martinko Mark J.
Mattila Anna
Maxham โ ข James G.
McCollugh Michael E.
Ohbuchi Ken-ichi
Oliver Richard L.
Palmer Adrian
Ruyter Ko de
Schoefer Klaus
Smith Amy K.
Smith Amy K.
Spreng Richard A.
Tax Stephen S.
Teo Thompson S. H.
Westbrook Robert A.
Weun Seungoog
Wirtz Jochen
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Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
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