CONSUMER PROTECTION, EDUCATION AND INFORMATION: A CONSUMER INCENTIVES PERSPECTIVE

Research evidence concerning product characteristics, consumer characteristics and product purchase situations is examined. Assumptions underlying consumer policy strategies directed at enhancing the ability of consumers to protect themselves and those strategies aimed at product quality control are analyzed in light of the evidence. Alternative policy strategies are analyzed for consumer incentives and with respect to product characteristics, consumer characteristics and product purchase situations. Recommendations regarding consumer protection policy strategies and for research concerning alternative policy strategies are provided. Illustrative policy strategies are included. Copyright 1983 by The Policy Studies Organization.

Prestel in use A consumer view

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