3 research outputs found
Strategic analysis of medal markets at the Winter Olympics: Introducing an index to analyse the market potential of sports disciplines
- Author
- Publication venue
- 'Emerald'
- Publication date
- 01/01/2019
- Field of study
Purpose
This paper aims to propose the concept of market potential analysis, which is commonly applied in economics, as a method to enable these investment decisions to be based on sound evidence.
Design/methodology/approach
The markets for Olympic awards, i.e. medals (top three places) and diplomas (i.e. top eight places) are compared in alpine skiing, biathlon, cross country, speed skating, freestyle skiing, short track and snowboarding from 1992 to 2018.
Findings
The most notable changes are identified in cross country (2002), biathlon (2006), freestyle skiing (2014), snowboarding (2006 and 2014) and speed skating (2018).
Originality/value
In spite of the evidence of nations investing strategically in their elite sport systems to produce Olympic success, there is a lack of knowledge on how national-level decision makers can use a strategy to analyse the competitive environment concerning sports contested in the Olympic Winter Games
Problemfelder im idealtypischen Ablauf einer Kundenzufriedenheitsanalyse im Investitionsgütermarketing
- Author
- A Genannt
- B Hildebrandt
- B Homburg
- B Kieffer
- B Saatweber
- Berekoven/Eckert/Ellenrieder [Marktforschung
- Beutin [Kundenzufriedenheit
- Churchill [Marketing Constructs 1979] S. 65
- D Als
- D Stauss
- Die Critical Incident Technique wird in weiterer Folge mit CIT abgekürzt. Zur Anwendung der CIT in einer groß angelegten amerikanischen Studie im Servicebereich vgl. Bitner/Booms/Tetreault [Service Encounter 1990] S. 71 ff.
- Die nachfolgende Darstellung orientiert sich an Thelen/Koll/Mühlbacher [Prozessorientierte Messung von Kundenzufriedenheit
- Die Wichtigkeit direkt abgefragt wurde z. B. in einer Studie im Konsumgüterbereich an Ehepaaren (vgl. dazu Rogers/Peyton/Berl [Measurement
- Die Übersetzungen und Erläuterungen der Dimensionen finden sich bei Hentschel. Vgl. hierzu und im Folgenden Hentschel [Dienstleistungsqualität
- Diese zählt zu den eindimensionalen Ansätzen zur Segmentierung von Kunden mit kumulierter Darstellung. (Vgl. Krafft/Rutsatz [Kundenwert
- Dieses Item wurde aufgrund der Faktorenanalysen verworfen. (vgl. Parasuraman/Zeithaml/Berry [Scales for Measuring Service Quality
- E Meier
- E Stauss
- Eine Untersuchung zur Quantifizierung der Bedeutung industrieller Dienstleistungen für Kunden im Maschinenbau wurde z. B. von Neckermann/Wessels durchgeführt. (vgl. Neckermann/Wessels [Dienstleistungsangebot des Maschinenbaus
- F Günter
- F Rogge
- Für die Einflussfaktoren des Vertrauens im Investitionsgütermarketing entwickelten Swan/Trawick/Silva ein Modell. (Vgl. Swan/Trawick/Silva [Customer trust
- Für eine Betrachtung der Servicequalität entlang der Supply chain im Industriegütermarketing vgl. im Detail Stanley/Wisner [Service quality
- Für eine kritische Auseinandersetzung mit SERVQUAL vgl. Hentschel [SERVQUAL
- Für einen knappen Überblick über die statischen und dynamischen Verfahren der Kundenwertanalyse vgl. z. B. Homburg/Sieben [CRM
- Für einen Überblick über Begriff und Determinanten des Kundenwerts vgl. HelmlGünter [Kundenwert
- Für einen Überblick über die Operationalisierung von Zufriedenheit in empirischen Studien seit dem Jahr 1981 vgl. Babin/Griffin [Nature 1998] S. 128 ff. Einen Überblick über die in empirischen Studien verwendeten über dreißig verschiedenen Skalen im Rahmen von Zufriedenheitsmessungen gibt Hausknecht [Measurement Scales 1990], S. 1 ff. Vgl. z. B. stellvertretend auch Hausknecht/Webb [Homeowner Satisfaction 1991], S. 161 ff.
- Für einen Überblick über die verschiedenen in der Marktforschung eingesetzten Auswahlverfahren vgl. Hüttner/Schwarting [Marktforschung
- Günter [Kundenanalyse
- H Muchna
- H Zu
- Hansen [Frühwarnsysteme
- Hansen/Swan/Powers [„Friendly” Complaint Behavior
- Hart/Heskett/Sasser [Aus Pannen Profit
- Hentschel [Dienstleistungsqualität
- Homburg/Rudolph/Werner [Industriegüterunternehmen
- Homburg/Werner [Kundenorientierung
- Homburg/Werner bezeichnet die Analyse der Kunden der Konkurrenz als CUSTOR-NON-CUSTOMER-ANALYSIS (CUSTOR-NCA) und beschreiben die Vorgehensweise. (Vgl. Homburg/Werner [Kundenorientierung
- I Entwickelt
- Johnston/Leach/Liu [Case Studies
- K Geschäftstypologien
- Kuß beschreibt den gesamten Prozess der Entwicklung eines Messinstruments in der Marktforschung anhand einzelner Prüf-und Modifizierungsphasen (vgl. Kuß [Valide Daten
- Laakmann spricht allerdings von Marktsituationen und nicht von Geschäftstypologien (vgl. Laakmann [Value-Added Services 1995] S. 152 f.
- M Für
- Meyer [Management von Kundennähe
- O Hessler
- Peter/Churchill [Rating Scales
- Rossiter [C-OAR-SE Procedure
- Rossiter [C-OAR-SE Procedure
- Rossiter [C-OAR-SE Procedure
- S Beobachtung
- Salcher [Psychologische Marktforschung 19951 S. 39. 846 Vgl. Eggert [Kundenbindung
- Tikkanen/Alajoutssijärvi/Tähtinen [Concept
- Töpfer [Messung von Kundenzufriedenheit
- V Backhaus
- V Barney
- V Benkenstein
- V Beutin
- V Beutin
- V Beutin
- V Biermann
- V Bohlen
- V Bohlen
- V Bohlen
- V Bruhn
- V Churchill
- V Danaher
- V Danaher
- V Dazu
- V Der
- V Erlbeck
- V Flanagan
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Folgenden
- V Friedrichs
- V Garver
- V Günter
- V Günter
- V Günter
- V Günter
- V Günter
- V Günter
- V Günter
- V Hentschel
- V Hentschel
- V Hierzu
- V Hildebrandt
- V Hildebrandt
- V Hildebrandt
- V Hildebrandt
- V Hippel
- V Homburg
- V Huit
- V Hunt
- V Jung
- V Jung
- V Jung
- V Jung
- V Kieffer
- V Kieffer
- V Kieffer
- V Kieffer
- V Kieffer
- V Kieffer
- V Kundenwert
- V Landon
- V Langner
- V Langner
- V Literaturreview
- V Lrutsatz
- V Mcnaughton
- V Meyer
- V Meyer
- V Muchna
- V Müller
- V Nunally
- V Nyer
- V Oppermann
- V Ping
- V Pohlmann
- V Pörner
- V Pörner
- V Rossiter
- V Rossiter
- V Rossommee
- V Salcher
- V Shostack
- V Skala
- V Smith
- V Stauss
- V Stauss
- V Stauss
- V Stauss
- V Stauss
- V Stauss
- V Stauss
- V Stauss
- V Stauss
- V Stellvertretend
- V Stellvertretend
- V Stellvertretend
- V Stellvertretend
- V Stellvertretend
- V Tanner
- V Töpfer
- V Töpfer
- V Umset
- V Vavra
- V Weinhild-Stünzi
- V Weinhild-Stünzi
- V Westbrook
- V Wilson
- V Wilson
- V Wirtz
- V Zacharias
- Vavra [Improving Measurement
- Vavra [Improving Measurement
- VB Bühner
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl
- Vgl. Anderson/Gerbing [Template 1993] zit. nach Homburg/Giering [Komplexe Konstrukte
- Vgl. Anderson/Sullivan [Antecedents
- Vgl. Armstrong/Overton [Nonresponse Bias
- Vgl. Armstrong/Overton [Nonresponse Bias
- Vgl. Baumgarth/Bernecker [Marketingforschung 1999] S. 57 ff. Für einen Überblick über das Frageinstrumentarium in der Marktforschung vgl. Hüttner/Schwarting [Marktforschung
- Vgl. Baumgarth/Stuhlert [Beziehungsqualität
- Vgl. Baumgarth/Stuhlert [Beziehungsqualität 1999] 5. 186, Meffert/Bruhn [Dienstleistungsmarketing
- Vgl. Bejou/Palmer [Service failure and loyalty
- Vgl. Benkenstein/Forberger [Emotionale Erlebniswerte
- Vgl. Benkenstein/Güthoff [Qualitätsdimensionen
- Vgl. Bruhn/Michalski [Kundenbeziehungen
- Vgl. Conant/Mokwa/Varadarajan [Multiple Measures-based study
- Vgl. Conklin/Powaga/Lipovetsky [Key drivers
- Vgl. Danaher/Raddrell [Question scales
- Vgl. dazu z
- Vgl. dazu z. B. im Überblick Weiber/Jacob [Kundenbezogene Informationsgewinnung
- Vgl. Engelhardt/Günter [Investitionsgüter-Marketing
- Vgl. Engelhardt/Kleinaltenkamp/Reckenfelderbäumer [Leistungsbündel
- Vgl. fur eine Beschreibung der Methodik im Detail Wilson/Woodside [Degrees-of-Freedom Analysis
- Vgl. fur eine Überblick über mögliche interne und externe Sekundärinformationsquellen Grün/Wolfrum [Investitionsgüterindustrie 1994] S. 187 ff.
- Vgl. für den genauen Itemwortlaut Homburg [Closeness
- Vgl. für eine ausführlichere Schilderung der Methodik Stauss/Weinlich [Sequential incident technique 1997] 5. 50 ff. bzw. für einen Überblick Kieffer [Additive Dienstleistungen
- Vgl. für einen empirischen Vergleich computergestützter Erhebungsverfahren mit der traditionellen Fragebogentechnik stellvertretend Müller/Kesselmann [Computergestützte Erhebungsverfahren
- Vgl. für einen groben Überblick verschiedener Befragungsmethoden im Investitionsgütermarketing Homburg/Rudolph/Werner [Industriegüterunternehmen 1995] S. 327 ff. oder Weiber/Jacob [Kundenbezogene Informationsgewinnung 1995], S. 537 ff. sowie im Rahmen von Kundenzufriedenheitserhebungen ganz allgemein Homburg/Rudolph [Kunden 1995], S. 43 ff.
- Vgl. für einen kurzen Überblick zur Beschwerdenanalyse z. B. Stauss/Hentschel [Problementdeckung
- Vgl. für einen Überblick über die Bestandteile eines kausalanalytischen Modells Homburg/Giering [Komplexe Konstrukte
- Vgl. Halstead/Hartmann/Schmidt [Multisource Effects
- Vgl. Hansen/Jeschke [Beschwerdepolitik
- Vgl. Hansen/Jeschke/Schöber [Beschwerdemanagement
- Vgl. Hansen/Jeschke/Schöber [Beschwerdemanagement
- Vgl. Hansen/Jeschke/Schöber [Beschwerdemanagement
- Vgl. Hansen/Jeschke/Schöber [Beschwerdemanagement 1995] S. 80
- Vgl. Helm/Günter [Kundenwert
- Vgl. hierzu und im Folgenden Graff [Investitionsgütermarktforschung
- Vgl. hierzu und im Folgenden Haller [Dienstleistungsqualität
- Vgl. hierzu und im Folgenden von der Grün/Wolfrum [Investitionsgüterindustrie
- Vgl. hierzu und im Folgenden Von der Lippe/Kladroba [Repräsentativität
- Vgl. hierzu und im Folgenden Wochnowski [Multiattribut-Modelle
- Vgl. Hillebrand/Kok/Biemans [Case Studies
- Vgl. Hinterhuber/Handlbauer/Matzler [Kernkompetenzen
- Vgl. Homburg/Faßnacht/Günther [Dienstleistungsorientierung
- Vgl. Homburg/Giering [Komplexe Konstrukte
- Vgl. Homburg/Rudolph [Industrial markets
- Vgl. Homburg/Rudolph [Kausalanalyse
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Rudolph/Werner [Industriegüterunternehmen
- Vgl. Homburg/Stock [Kundenorientierte Mitarbeiter 2000] 5. 179 ff. Sie beziehen sich dabei allerdings auf Befragungen zur Erhebung der Mitarbeiterzufriedenheit, doch können die Grundsätze auch auf andere Mitarbeiterbefragungen übertragen werden. Für eine fundierte Aufarbeitung des Zusammenhangs zwischen Mitarbeiterzufriedenheit und Kundenzufriedenheit vgl. Homburg/Stock [Kundenzufriedenheit 2001], S. 790 ff.
- Vgl. Homburg/Werner [Kundenorientierung
- Vgl. Homburg/Werner [Kundenorientierung
- Vgl. Homburg/Werner [Kundenorientierung
- Vgl. Homburg/Werner [Kundenorientierung
- Vgl. Homburg/Werner [Kundenorientierung
- Vgl. Homburg/Werner [Kundenorientierung 1998] S. 52 ff. Vgl. zur Lead-User-Marktforschung z. B. auch Weiber/Jacob [Kundenbezogene Informationsgewinnung
- Vgl. Homburg/Werner [Strategic Customer Review
- Vgl. Homburg/Werner [Strategic Customer Review
- Vgl. Huber/Fischer/Herrmann [Supermatrix-Analysis
- Vgl. Krafft/Marzian [Kundenwert
- Vgl. Krafft/Rutsatz [Kundenwert
- Vgl. Kramer/Kramer [Unternehmensführung
- Vgl. Köhler [Kundenorientiertes Rechnungswesen 2003]
- Vgl. Lechler/Gemünden [Erfolgsfaktoren
- Vgl. London/Dommeyer [Industrial Mail Surveys
- Vgl. Matzler/Bailom [Messung
- Vgl. Matzler/Sauerwein [Factor structure
- Vgl. Matzler/Sauerwein/Stark [Basis- Leistungs-und Begeisterungsfaktoren
- Vgl. McColl-Kennedy/Schneider [Measuring customer satisfaction
- Vgl. Meffert/Bruhn [Dienstleistungsmarketing
- Vgl. Meffert/Schwetje [Meßprobleme der Kundenzufriedenheit
- Vgl. Mittal/Kumar/Tsiros [Attribute Level Performance
- Vgl. Parasuraman/Zeithaml/Berry [Conceptual Model 1985] S. 44 ff. sowie die Übersetzung durch Hentschel [Dienstleistungsqualität 1990], S. 234. Vgl. im Überblick und zu den einzelnen Lücken im Detail z. B. Zeithaml/Parasuraman/Berry [Qualitätsservice
- Vgl. Parasuraman/Zeithaml/Berry [Scales for Measuring Service Quality 2001] 5. 468 sowie die zahlreichen dort angegebenen Literaturquellen. Vgl. auch Parasuraman/Zeithaml/Berry [Moving 1994]. Zum Zusammenhang zwischen Servicequalität und Verhaltensabsichten vgl. Zeithaml/Berry/Parasuraman [Service Quality
- Vgl. Parasuraman/Zeithaml/Berry [SERVQUAL
- Vgl. Peterson/Wilson [Fact and Artifact
- Vgl. Rossiter [C-OAR-SE Procedure 2002]
- Vgl. Scharnbacher/Kiefer [Kundenzufriedenheit
- Vgl. Sharma/Niedrich/Dobbins [Monitoring Customer Satisfaction
- Vgl. Silberer/Magerhans/Wohlfahrt [Kundenzufriedenheit im Mobile Commerce
- Vgl. Stauss/Hentschel [Problementdeckung 1990] S. 233 ff. bzw. Stauss/Hentschel [Problementdeckung
- Vgl. Stauss/Hentschel [Problementdeckung 1990] S. 246 f.
- Vgl. Stauss/Weinlich [Sequential incident technique 1997] S. 50 ff.
- Vgl. Tanner [Organizational Buying Theories
- Vgl. Tanner/Castleberry [Role
- Vgl. Tanner/Castleberry [Role
- Vgl. Tikkanen/Alajoutsijärvi/Tähtinen [Concept
- Vgl. Trawick/Swan [Complaint Behavior by Industrial Buyers 1982] zit. nach Barksdale/Powell/Hargrove [Complaint Voicing
- Vgl. Trawick/Swan [Industrial Market 1979] zit. nach Barksdale/Powell/Hargrove [Compaint Voicing
- Vgl. Weiber/Jacob [Kundenbezogene Informationsgewinnung
- Vgl. Williams/Rao [Complaining Behavior Among Organizational Buyers 1980] Williams/Gray [Complaining Behavior 1978], beide zit. nach Barksdale/Powell/Hargrove [Complaint Voicing 1984], S. 94. Die Untersuchung von Barksdale/Powell/Hargrove weist einige Mängel auf, nämlich die geringe Fallzahl von 34 Personen und eine für diese Fragestellungen der Meinung der Verfasserin zufolge ungeeignete, nämlich experimentelle Anordnung (Lesen eines Szenarios). (Vgl. Barksdale/Powell/Hargrove [Complaint Voicing 1984], S. 95 ff.) Andere Gründe für eine Nichtbeschwerde stellen Goodman/Robinson dar. (Vgl. Goodman/Robinson [Satisfaction
- Vgl. z
- Vgl. z. B. die experimentelle Studie von Mehta/Sivadas [Mail surveys
- Vgl. z. B. Rust/Zahorik/Keiningham [Return on Quality 1994] zit. nach Gierl/Bartikowski [Skala 2002], S. 52.
- Vgl. zum Konzept der Tolerenz-und Indifferenzzone Woodruff/Cadotte/Jenkins [Consumer Satisfaction 1983] Kennedy/Thirkell [Antecedents 1988], Parasuraman/Berry/Zeithaml [Customer expectations 1991], Strandvik [Tolerance zones 1994], Johnston [Zone of tolerance 1995], Stauss/Mang [Cultural shocks 1999], zit. nach Gierl/Bartikowski [Skala 2002], S. 49
- Vgl. zum moderierenden Effekt von Kundencharakteristika auf den Zusammenhang zwischen Zufriedenheit und Wiederkaufabsicht und die gefundenen Hinweise auf das Vorhandensein eines Antwortbias Mittal/Kamakura [Satisfaction and Repurchase Behavior
- Vgl. zur Anwendung der Conjoint Analyse im Zuge des Designprozesses Gustaffson/Ekdahl/Bergmann [Conjoint analysis
- Vgl. zur Anwendung der Conjoint Analyse im Zuge des Designprozesses Gustaffson/Ekdahl/Bergmann [Conjoint analysis
- Vgl. zur Importance-Performance-Analyse am Beispiel von Banken Ennew/Reed/Binks [Importance-Performance Analysis
- Vgl. zur Untersuchung von Reihenfolgeeffekten bei der Verwendung des SERVQUAL-Messansatzes z. B. DeMoranville/Bienstock [Question order effects
- W So
- Wilson/Woodside [Degrees-of-Freedom Analysis
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 01/01/2004
- Field of study
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- Valuation
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- Publication venue
- 'Informa UK Limited'
- Publication date
- Field of study
