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1 research outputs found
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Author
A Jong de
A Parasuraman
+59Â more
B Schneider
B Stauss
C Bosheff
C Cunliffe
C Fornell
C Grönroos
C Marslach
C Maslach
C Maslach
C Maslach
D Bailey
DE Bowen
DJ Abramis
E Babakus
E Diener
EE Lawler
F Kirkbir
FF Reichheld
GE Ledford
I Ahmed
J Singh
JA Russell
Jae-Young Oh
JC Chebat
JE Hogan
JF Hair Jr
JJ Hakanen
JS Smith
K Schoefer
KD Hoffman
M Hartline
MA Hocutt
MA McCollough
MJ Bitner
ML Rapaso
MP Leiter
NJ Ashill
NJ Ashill
NJ Ashill
NJ Ashill
OM Karatepe
R Johnston
R Peccei
RP Bagozzi
RS Lytle
RT Lee
S Dasu
S Michel
Sang-Man Kim
SK Piderit
TW Andreassen
U Yavas
U Yavas
V Gonzάlez-Romά
VA Zeithaml
WB Schaufeli
WB Schaufeli
WB Schaufeli
WB Schaufeli
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
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