Assessing Maturity for e-Government Services

Part 11: e-GovernanceInternational audienceE-service development as an integral part of e-government is growing area so the assessment of maturity of these services is becoming increasingly relevant. This paper presents more precise method for the evaluation of e-service maturity. It is based on stage model, the service division into the components – operations and the statistics of intensity of their usage in traditional and electronic space. The method is illustrated by data sample for the driver license e-service maturity evaluation. It can be applied to both the online service compared to the same at different stages of its evolution, or installed in different organizations (e.g. municipalities) or even in different countries, as well as comparing maturity among different e-services

Designing Proactive Business Event Services

Part 2: Digital TransformationsInternational audienceIn the last decade, effectiveness, efficiency and quality have been main objectives in the transformation of government services. Citizen orientation can be seen as the crucial driver behind these objectives. A contemporary theme in all of this is about proactive services. Proactive services switch the service delivery from reactive to proactive, thereby, promising a yet unforeseen level of quality. In this paper, we ask how to successfully design proactive business event services in the Estonian company registration portal. We investigate current problems of this e-service as encountered by Estonian entrepreneurs. We conduct qualitative interviews with experts from the government and micro-business owners that use the registration portal. Based on the findings, we give a set of recommendations for designing proactive business event services in the public sector