Diffusion of personalized e-government services among Dutch municipalities: An empirical investigation and explanation

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested. Copyrigh

Creating equal opportunities through social entrepreneurship: The case of future is brighter youth platform

Giving priority to creating value for sustainable development rather than accepting the dominance of the profit-centered perspective has been gaining more momentum. Within this changing perspective, social entrepreneurs are the most notable group, whose innovative initiatives create valuable contributions by becoming pioneer forces required for economic and social development. Further, their efforts in showing the significance of social value creation result in a new business model, “social business.” Although the social business shares some common features with the traditional business, the social business differentiates itself by acting as a social change actor accompanied by a socially sensitive mission, a hybrid flexible design, innovative ways of finding/using resources for creating new solutions to needs. Thereby, this study aims to understand the features of social business models together with their contribution to social inclusion and creating equal opportunities for all in terms of a developing country context