Building Community Resilience in - Hounslow Using Community Engagement

In response to disasters, people often wish to help victims in any way possible. While this display of human empathy is heartwarming, but if not coordinated, it can cause problems in emergency response. The goal of this project was to improve community engagement and the use of voluntary contributions in the London Borough of Hounslow before, during, and after an emergency. Towards this goal, the project team interviewed established experts in disaster response, local government officers, and representatives of local businesses, faith groups, and voluntary groups. Using information from these interviews, the team developed a set of recommendations for our sponsor, the Contingency Planning Unit of the London Borough of Hounslow, to improve community engagement and volunteer management