Ex-post Performance Implications of Divergence of Managers’ Perceptions of ‘Distance’ From ‘Reality’ in International Business

Despite much research on “distance”, little attention has been paid to the effect of divergence of managers’ perceptions of distance from reality (i.e. distance divergence) and its implications for firm performance. This knowledge is highly important since managerial perceptions of the firm’s environment do not always coincide with the actual environmental characteristics. Consequently, strategies based on inaccurate data may result in erroneous forecasts, missed opportunities and business failure. Using survey data from senior managers of Swedish exporters and corresponding objective data, this study is a first attempt to explore the ex-post performance implications of “distance divergence” when expanding into foreign markets. Our results demonstrate that the larger the divergence between managers’ perceptions of cultural distance and corresponding “objective” distance, the lower the performance expressed in companies’ sales. However, over/underestimation of cultural distance does not have differential effects on firm performance.“Stiftelsen Olle Hakelius Stipendiefond”, Grant no: 1165001

Effect of perceived environmental uncertainty on exporter-importer inter-organisational relationships and export performance improvement

Limited research exists on the effect of environmental uncertainty on inter-organisational relationships and export performance improvement in supply chains that transcend national boundaries, especially in developing markets such as sub-Saharan Africa. Despite the dominance of the economic perspective in export performance literature, increased attention over the last decade has turned to the Resource Base View (RBV) and the relational perspective. Highlighting this theoretical gap, we develop an approach that argues export market buyers gain advantage by leveraging internal resources and draw upon RBV and relational exchange theory. Data from 262 fresh-produce export suppliers in Zimbabwe was used to investigate the effect of perceived environmental uncertainty on inter-organisational relationships and supplier export performance. Results indicate that perceived environmental uncertainty dimensions have varied influence over inter-organisational relationships. Results support the relational theory's tenet that commitment to future exchanges is associated with export performance improvement, and driven by a reciprocal pattern of each partner's perception of the other's commitment, relationship-specific investments and dependence. These inter-organisational relationships are seen as complementary resources of the firm, which export market buyers can rely on through power to coerce developing export suppliers to cooperate in conditions of perceived market turbulence and high competitive intensity. Market turbulence emerged as a complex factor and is negatively linked to commitment and cooperation. Contrary to prior research, cooperation had a negative effect on export performance improvement.Margaret Jekanyika Matanda and Susan Freema

Using buyer-seller relationships to manage perceived environmental uncertainty in export markets: perspectives of suppliers in developing countries

M. J. Matanda, S. Freema

The relationship between market orientation, internal marketing process and Guanxi

http://arrow.monash.edu.au/hdl/1959.1/12910

Driving-market or market-driven? A case study analysis of the new product development practices of Chinese business-to-business firms

Our current understanding of NPD processes among Chinese firms is limited. Early evidence suggests that the drivers of new product success in the PRC might be different to those in the West. Much of the more recent (Western) literature implicitly identifies the importance of both driving-market and market-driven approaches to NPD success, although what this translates into in practice is less clear. Drawing on multiple case studies, we identify four types of NPD practice in Chinese B2B firms and explore the reasons for variation in performance between the four. Critically, the most successful firms were found to be those characterised by a driving-market approach, rather than those relying solely on relationships and reacting to changing market phenomena

Balancing the act: the implications of jointly pursuing internal customer orientation and external customer orientation

Current marketing paradigms recognise a need for organisations to create value for both internal and external customers. However, jointly pursuing an internal and external customer focus has been argued to be both synergistic and contradictory. Using cluster analysis, this paper develops a typology on the basis of employees’ perceptions of their organisation’s joint pursuit of internal and external customer orientation. This allows an examination of the joint implications of these strategic postures on organisational processes, including information generation, information dissemination, training, communication and human resource practices. The results suggest that employees have the most positive perceptions of organisational processes when they perceive the organisation pursues a strong internal orientation, followed by those organisations that are jointly strong on internal and external customer orientation.Jodie Conduit, Margaret Jekanyika Matanda, Felix T. Mavond