The Relationship between Service Quality and Revisit intention: Based on self-service retail technology

This paper is focused on how firms increase customers’ acceptance of self-service retail, and impact of self-efficacy on effective customer experience, customer satisfaction and loyalty. This paper mainly uses questionnaires to conduct empirical research on collecting 308 used self-service convenience stores from China. The study employs a structural equation model to analyze relationship between service quality and revisit intention, Word of mouth. The results shown that service perceived quality significantly influences customer satisfaction. Also, self-service retail service quality and experience values are two important elements for consumers to accept self-service retail stores. Additionally, the relationship between consumer experience value and satisfaction, loyalty, and self-service retail stores has a significant impact on Perceived self-efficacy

Detection of Interaction-based Knowledge for Reclassification of Service Robots: Big Data Analytics Perspective

With the advancement of artificial intelligence technology, the robot industry in human- robot interactive service has rapidly developed. The purpose of this paper is to uncover user acceptance of human-robot interactive service robots based on online reviews. Extract reviews the public service robots and the domestic service robots from YouTube uses word2vec, sentiment classification, and LDA (Latent Dirichlet Allocation) analysis methods for research. The results show that in the interactive technology, the public service robots, the domestic service robots, and the service robots can well receive the user’s speech, gestures, and understanding of emotional states and navigating with and around. However, collaborating with humans, users may be more fearful and worried. At the same time, the positive topic of the public service robots is experience value, and the negative topic is system quality. The positive topic of the domestic service robots is anthropomorphism, and the negative topic is perceived intelligence

Integration & Trade Journal: Volume 17: No. 37: July-December, 2013

In spite of the fact that they make up more than 90% of firms and account for a substantial portion of employment in these countries, rather little is known about the role of small- and mid-size enterprises (SMEs) in Latin American and the Caribbean (LAC) trade. In particular, there are a series of pending yet pivotal questions, such as: To what extent and how do SMEs contribute to their countries exports? How internationalized are LAC SMEs compared to SMEs in other world regions? How diversified are LAC SMEs exports across products and destinations? What are the key bottlenecks to LAC SME internationalization? This issue of the Journal intends to drive a holistic, thoughtful and targeted discussion of patterns of SME internationalization and its major bottlenecks and how they can be (or not) mitigated most effectively.