ANIMATION DOCUMENTARIES AND REALITY CROSS-BOUNDARIES

Filmmakers aim to deliver some emotional and aesthetic coin to their works, which makes it possible that the boundaries between fiction and documentary genres could be diluted artistically. The documentary is a recognized genre in film studies that is considered to move on one side of the boundary between fact and fiction. Michael Rabiger defends the objectivity and fairness of documentaries due to the expectation of the viewer to accept the photographic image as true (Rabiger, 1998, p. 6). Bill Nichols reinforces this idea evoking that the documentaries that best witness a certain theme are those in which filmmakers “don’t interfere", classifying them as "observational documentaries", as the examples from the images captured in World War II or the political TV news (Nichols, 1991, p. 38). Therefore, the challenge that we propose aims to relate the documentary live action characteristics with the animated images, where the veracity is just an animation reflection. To better illustrate the curious fusion of animation and documentary image, we will examine several emergent examples of this new “film genre”.

Editorial

Editoria

Introductory Note

  The present dossier of Revista Lusófona de Educação results from a peer-review selection of the papers presented at the MILT conference - Media Literacy for Living Together: the future of media and learning in participation, held in June 26-28, 2019 at Lusófona University in Lisbon

How Global Communities of Practice can impact Customer Support

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceMultinational technology businesses rely significantly on customer service to establish favorable connections with their consumers. Customer service may have a substantial influence on these companies' performance and growth, both favorably and adversely. Positive customer service interactions may promote client happiness, loyalty, and brand recognition. Customers that have a positive customer service experience are more likely to recommend what a business sells or provides to others and to do work with the organization more in the future if possible. This might lead to increased sales and improve the overall performance of the organization. Negative customer service interactions, on the other hand, can cause client discontent and irritation. Customers who have had a terrible experience with customer support might decide to take their business elsewhere, causing the company to lose their competitive edge. Negative customer service experiences may also result in negative word-of-mouth and internet evaluations, harming the company's image and making it more difficult to acquire new consumers. Approaches to Knowledge Management (KM) are one technique to improve customer support experience independently of technological field / area of business. KM is the process of gathering, organizing, and disseminating information inside a corporation. This may be accomplished by utilizing databases, knowledge bases, and other technologies that make it simple for customer service personnel to get the information they require to assist consumers. The establishment of Communities of Practice (CoP) is a method of KM. CoPs are groups of people who get together to share expertise and information about a similar interest or objective within an organization. In the case of customer support, this may entail forming a community of customer-facing employees from various departments or locations who can exchange best practices and knowledge about certain products or services. This not only enhances customer support quality and productivity, but also enables continual learning and growth to the organization. Having a CoP in place may also assist to guarantee that customer service professionals are providing customers with accurate and up-to-date information. This is especially critical for businesses that work in highly knowledge intensive industries or provide diverse products or services. With a CoP in place, customer service engineers can be certain that they are giving timely and accurate information to their consumers. In the case of an organization that expands globally, establishing itself as being a Global Community of Practice (GCoP), as is the case in this study, the implementation of GCoP can have a positive impact on a customer service organization in several ways: • Improved efficiency: By sharing knowledge and best practices within a GCoP, customer service teams can improve their efficiency and effectiveness in solving customer issues. This can lead to better customer experience and higher levels of customer satisfaction. • Enhanced expertise: GCoP can provide a forum for sharing experiences and learning from others, which can help to build expertise and capabilities within the customer service organization. This can enable customer service teams to better handle complex or unusual customer issues, and to provide a higher level of service. • Improved decision-making: GCoP can also facilitate the sharing of information and insights, which can help customer service teams to make better decisions. For example, if a customer service team in one location is experiencing a high volume of inquiries about a particular product or service, they can share this information with teams in other locations, who can then be prepared to manage similar inquiries. • Greater collaboration: GCoP can foster a sense of community and collaboration within the customer service organization, which can help to improve communication and coordination across teams as well the team members wellbeing in the sense of greater impact towards the colleague’s performance / day-to-day workplace environment. This can be particularly important in a customer service setting, where the ability to work effectively with others is often critical to success. Overall, GCoP can be a powerful tool for improving the performance and capabilities of a customer service organization and can help to drive better outcomes for both the organization and its customers. Finally, customer support is a vital component of every organization, and KM may help to improve customer support experience. Businesses may guarantee that customer support professionals have access to the information they require and can deliver correct and up-to-date information to customers by adopting communities of practices that bridge across the multiple products that the organization has. This not only enhances customer service efficiency and effectiveness, but also enables continual learning and growth for the support team

Influence of intrinsic spin in the formation of singularities for inhomogeneous effective dust space-times

The evolution of inhomogeneous space-times composed of uncharged fermions is studied for Szekeres metrics which have no Killing vectors, in general. Using the Einstein-Cartan theory to include the effects of (intrinsic) matter spin in general relativity, the dynamics of a perfect fluid with nonnull spin degrees of freedom is considered. It is shown that, if the matter is composed by effective dust and certain constraints on the initial data are verified, a singularity will not form. Various special cases are discussed, such as Lemaitre-Tolman-Bondi and Bianchi I space-times, where the results are further extended or shown explicitly to be verified.AHZ is grateful to D Malafarina and R Goswami for useful discussions and to F W Hehl for helpful correspondence. PL thanks IDPASC and FCT-Portugal for financial support through Grant No. PD/BD/114074/2015. FCM was supported by Portuguese Funds through FCT-Fundacao para a Ciencia e Tecnologia, within the Projects UID/MAT/00013/2013 and PTDC/MAT-ANA/1275/2014 as well as grant SFRH/BSAB/130242/2017. This work has been supported financially by Research Institute for Astronomy & Astrophysics of Maragha (RIAAM) under research project No. 1/5750-61.info:eu-repo/semantics/publishedVersio

A Apropriação nos novos media e a (I)maturidade dos videojogos

O potencial criativo de determinados suportes analógicos e digitais é frequentemente subjugado no processo de desenvolvimento artístico de jogos, sendo ignorado em muitos cursos de formação que frequentemente se orientam para a estratégia comercial de apresentarem ofertas no contexto de novas tecnologias ou produtos. Este trabalho é então uma análise de como alguns exemplos de jogos procuram referências noutros medias para se posicionarem de uma forma disruptiva, procurando uma elegância visual, novas mecânicas de jogo e não apenas uma apropriação de processos de produção já mais consolidados na industria de entretenimento. Propomos nas referências dos jogos Framed (Loveshack, 2014), Old Man Journey (Broken Rules, 2017), Serial Cleaner (Curve Digital Games) ou Monument Valley (Ustwo Games, 2014), procurar relações com outros medias mais reconhecidos no universo das artes, como a banda desenhada ou a animação, para evidenciar uma estratégia criativa que pretende ser alternativa no enquadramento actual do desenvolvimento de jogos. Palavras-chave: animação; videojogos; media; apropriaçã

Prática de ensino supervisionada em educação pré- escolar: a qualidade do ambiente educativo no desenvolvimento motor da criança

O atual relatório realizou-se no âmbito das unidades curriculares de Prática de Ensino Supervisionada em Creche e em Jardim de Infância. Este relatório tenciona descrever e analisar criteriosamente o processo que fui desenvolvendo ao longo da minha prática, focado na qualidade do ambiente educativo e suas repercussões no desenvolvimento motor da criança. A minha investigação assume-se como uma investigação sobre a própria prática – investigação-ação- que será desenvolvida com recurso a dados predominantemente qualitativos/interpretativos. Utilizei a Escala MOVERS (Archer & Siraj, 2017) para avaliar a qualidade do ambiente educativo relativamente às condições promotoras da atividade lúdica e motora da criança, e desenvolvi um conjunto de propostas pedagógicas na área da Educação Física com vista a melhorar e a potenciar as características do ambiente educativo que fomentam o desenvolvimento motor. A análise dos dados permite-me concluir que a intervenção pedagógica melhorou um conjunto de indicadores da qualidade do ambiente educativo com repercussões nas condições para o desenvolvimento motor das crianças; Supervised Teaching Practice in Pre-school Education: The Quality of the Educational Environment in the Motor Development of The Child Abstract: The current thesis was carried out within the scope of the curricular units of Supervised Teaching Practice in Daycare and Kindergarten. This report intends to describe and carefully analyze the process that I developed throughout my practice, focused on the quality of the educational environment and its repercussions on the child's motor development. My research is based on an investigation about the practice itself -research- actionwhich will be developed mostly using qualitative and interpretative data. I used the MOVERS Scale (Archer & Siraj, 2017) to assess the quality of the educational environment in relation to the conditions that promote the child's play and motor activity, and developed a set of pedagogical proposals when it comes to Physical Education with a view to improve the characteristics of the educational environment that foster children’s motor development. Data analysis allows me to conclude that the pedagogical intervention improved a set of indicators of the educational environment quality with repercussions on the conditions for the children's motor development