PSYCHOSOCIAL FACTORS AND AGGRESSION AMONG EMERGENCY HEALTHCARE STAFF

Introduction and aim: Psychosocial factors accompany emergency healthcare workers on a daily basis. The negative impact of these factors intensifies because of the cause that these workers experiences some of the highest risks of job-related violence. That is the reason to study the dependence between psychosocial factors and aggression among emergency healthcare workers.Material and Methods: The study was conducted among 468 workers in 2 emergency healthcare centers. The male participants are 58.3% and 41.7% are female. The distribution by position is: nurses— 35.8%, followed by ambulance drivers—26.1%, the doctors are 18.1%, the paramedics—14.2% and theorderlies—5.8%. A sociological method was used—a survey. The statistical methods included descriptive statistics and Chi-square test.Results and Discussion: The participants which reported that psychosocial factors have negative impact on their work – 70.5%. Their distribution was as follows: 78.8% of paramedics, followed by doctors – 73.7%, nurses 71.7%, ambulance workers 67.8% and sanitarians 44.4%. The part of workers which claim that have been victims of aggression or violence are 46.6% and the distribution of answersby position are as follow: 60.7% of doctors, 49.2% of paramedics, 46.8% of nurses, 42.5% of ambulance drivers and 15.4% of medical orderlies. The part of participants which claim that psychosocial factors have negative impact on their work and at the same time they have been victims of aggression at the workplace are 46.3%. Our results confirm the results obtained in a number of other studies.Conclusion: The dependence between psychosocial risk factors and aggression at work is clearly visible. It is necessary to take urgent measures to limit it