Constructing an Online Property Management System for Leisure Farms

Taiwan\u27s flourishing tourism industry has stimulated the development of a small and medium-sized hotel industry, including leisure farms. Nevertheless, most small hotel operators lack sufficient hotel operation and management knowledge. Although the adoption of appropriate property management systems (PMSs) could help small hotels improve management performance, the huge purchase costs and maintenance expenses of conventional property management systems make them unsuitable for most leisure farms and other small hotels. In order to overcome this problem, this study tries to take a nominal leisure farm in South Taiwan as an example, and employs the Web service concept to create a suitable online property management system. The findings of this study reveal that a Web service model incorporating the concepts of software as a service and service-oriented architecture can successfully reduce software deployment time and costs, hardware adoption costs, and overall maintenance manpower costs

Analysis of Outsourcing Strategies on Information Systems for Tourist Hotels in Taiwan

Since outsourcing strategy of information systems has become one of the key businesses for tourist hotels in Taiwan. This paper tried to analyze the hotels’ outsourcing strategies by exploring current information system statuses and requirements of 69 tourist hotels and comparing to past research findings. Results of this research reveal that most tourist hotels chose business outsourcing (18.84%) and total outsourcing (71.01%) as their strategies. In addition, operational systems on front fields and automatic systems on back offices are denoted as the most outsourcing information systems. On the other hand, small scale hotels took the strategy of total outsourcing and large scale hotels preferred to choose the strategy of business outsourcing. Hence, this research suggested that the tourist hotels could outsource information systems with basic competition technologies to reduce cost and invest more on core competition information systems to ensure long-term market strength. High level management systems on back fields are still insufficient to support current hoteliers and must be developed by tourist hotels themselves

Exploring Business Intelligent Indexes of a Korean Style Theme Restaurant Taiwan

Recently, the major development of food & beverage management information system had changed from the point-of-sale (POS) system for stand-alone restaurant to the combination of headquarter control mechanism and E-commerce operation strategy (also called chain-integration applications). Development of enterprise business intelligence (BI) becomes one of the strategic solutions as facing the complex competition business environment. The goal of this paper is to explore the business intelligent indexes of a Korean style theme restaurant in Taiwan and verify some of these indexes by analyze the business data of this restaurant. Four research methods will be used in this paper including literature analysis, site observation, case interview and business data analysis. This paper proposed 18 operation KPIs which are sorted out with Balanced Scorecard (BSC) concept for the target restaurant. The constraint business financial data at two months of this restaurant were used to verify the effectiveness of proposed KPIs. Results of this paper showed that the expected operation KPIs are effective and concentrate much more in the financial and customer dimensions