The investigation of the processes of IS/IT investment evaluation and benefits realization in B2B-EC organisations

ISIIT investments in B2B-EC are used by organizations, as part of their business strategies, to assist in the inter-organization acquisition of goods into the value chain and to provide interfaces between customers, vendors, suppliers and sellers. However, the issue of expected and actual benefits realized from ISIIT investments in B2B-EC has generated a significant amount of debote in the ISIIT literature amongst researchers and practitioners. This research study showed that organizational satisfaction of B2BEC usage had a direct relationship with the adoption of the ISIIT investment evaluation methodology. There was also a tendency for organizations to evaluate less when their organizational constraints were high. Additionally, there appeared to be a direct relationship between the evaluation constraints and use of both methodologies. Finally, the level of evaluation benefits depends on the use of either or both methodologies

IS/IT Benefits Realisation and Management in Large Australian Organisations

Information systems and technology investments in organisations are substantial and growing. While formal methodologies and techniques for evaluating these investments are used to some extent, relatively less formality is applied to managing and realising their benefits. Part of an ongoing research programme, this study examines a number of aspects of IS/IT benefits realisation in large Australian organisations and reveals issues of identifying and structuring benefits, planning benefits realisation, delivering, evaluating and reviewing these benefits, with some success and some failure. The results show some use of formal methodologies, benefits measurement, formal reviews, and allocation of specific responsibilities, but a lack of uniformity in the formality of the activities. These results, however, are generally consistent with findings in related studies outside Australia

IS/IT Investment Evaluation and Benefits Realisation Issues in a Government Organisation

The issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst researchers, academics, and practitioners. This is as true in Australia as it is in the rest of the developed world. Thus, a detailed program of research into the current Australian practice and processes of IS/IT investment evaluation and benefits realisation was initiated. As part of this research program an in-depth case study of these practices and processes in a large government department, with a mix of insourced and outsourced IS/IT activities, was conducted. Issues arising from the study include a lack of a formal IS/IT investment evaluation methodology and a lack of understanding of the evaluation approach used, a lack of any (formal and informal) benefits realisation methodology and a lack of understanding of benefits management practices, the use of an informal IS/IT investment evaluation process, focus on quantitative IS/IT investment evaluation measures, conflicting motivations for outsourcing, different perception of success of the contracts by stakeholders, IS/IT skill shortage within the organisation, embedded contract mentality, complicated contract arrangements, over-reliance on a single contractor, lack of user involvement/participation in contract development, and general lack of commitment by contractors

How are public sector organizations assessing their IT investments and benefits-An understanding of issues for Benchmarking

Despite the growing IT spending by public sector organizations, evaluation of IT investments still presents a major problem for these organizations. A survey of the top 500 Australian public sector organizations and the in-depth case studies of three Australian public sector organizations were conducted. The main purpose of the study was to examine the key issues of IT investment evaluation and benefits realization in public sector organizations. The results indicated that effective deployment of appropriate IT investment evaluation methodology and benefits realization methodology are critical to the successful outcomes for IT project. A number of key IT evaluation issues were also identified: user satisfaction, top management support, change management, and user involvement

A Survey on Evaluating and Realizing IS/IT Benefits in Taiwanese B2BEC Companies

A number of issues have emerged from the analysis of the data collected via a survey conducted in Taiwanese B2BEC companies. The results show relatively high usage of IS/IT investment evaluation and benefits realization methodologies, and yet, these methodologies were generally not used effectively within the responding organizations. Most of these organizations were not yet mature in terms of their IT. However, there was a clear association between level of IT maturity and both wide and effective use of methodologies for IS/IT investment evaluation and benefits management

Examining the Effectiveness of Relationship Marketing Strategies on Medical Tourism

Medical tourism is one of the fastest-growing industries in the world as many patients are looking to access healthcare services that are not available to them in their home countries. Many hospitals and healthcare centers are now offering numerous products and services in order to fully reap the benefits from it. However, little research which examines the effects of relationship marketing on the medical tourism exists. Hence, the aims of this study are to: (1) examine the relationship between the relationship marketing strategies and the medical tourism industry; and (2) help medical tourism operators to identify some of the key issues that exist within the industry. In-depth interviews were conducted with ten senior Taiwanese tour guides who had extensive experience in dealing with the medical tourism industry. The results indicate that relationship marketing was one of the crucial factors which had an impact on the willingness of tour guides to make necessary travel arrangements for medical tourists. The environment of health examination center, the ability of its doctors to diagnose a patient’s condition, and the professional image of its doctors could also affect the effectiveness of the relationship marketing on medical tourism as well as the efforts in arranging a follow-up visit to the health examination center. The findings can provide senior executives of health examination centers and travel agencies with a more realistic insight in dealing with issues and challenges arising from the medical tourism

Do You Imitate Immediately? The Location Choices for Foreign Direct Investment

This study applies recency effect on interfirm imitation behavior to investigate whether recent location choices of peer firms regarding foreign direct investment (FDI) exert imitation pressure on another firm’s FDI location choices. This study examines the FDI data of listed companies in Taiwan. The results confirm the existence of recency effect. This study further indicates that the remote experience peer firms and a firm’s own experience have negative moderating effects on recency effect

Information systems teaching and research in West Australian universities

The authors of this chapter examine the current state of the development of information systems (IS) teaching and research within Western Australia (WA). A brief overview of the WA environment is followed by an exploration of teaching and research in the four main universities. This is examined against the framework for the study and, in particular, the impact of social processes (Ariav et al. 1987; Klein et al. 1991) and local contingencies (Culnan et al. 1993; Checkland and Holwell 1998), which are found to be of relevance to historical developments