Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies

Employees of retail travel agencies in sales roles have direct contact with tourists, which, in the case of poor customer service, can be extremely negative for businesses. Because of this, it is important to understand how employees manage their emotions in a way that can help them to remain satisfied with their work and avoid burnout. However, job satisfaction, emotional intelligence and emotional labor have not previously been studied in one model in the field of tourism and hospitality. Herein the mediating role of emotional intelligence in the relationship between job satisfaction and emotional labor in travel agencies is analysed, as well as job satisfaction as an antecedent of emotional labor in this sector. Data were collected from 160 employees of 45 travel agencies in the Serbian cities of Belgrade and Novi Sad. The results show that employee’s emotional intelligence mediates the positive relationship between job satisfaction and emotional labor. Increasing employees’ emotional intelligence through training and development and actively recruiting employees with high emotional intelligence will reduce emotional exhaustion and improve customer satisfaction for retail travel agencies

Aluminum cladding oxidation of prefilmed in-pile fueled experiments

A series of fueled irradiation experiments were recently completed within the Advanced Test Reactor Full size plate In center flux trap Position (AFIP) and Gas Test Loop (GTL) campaigns. The conduct of the AFIP experiments supports ongoing efforts within the global threat reduction initiative (GTRI) to qualify a new ultra-high loading density low enriched uranium-molybdenum fuel. This study details the characterization of oxide growth on the fueled AFIP experiments and cross-correlates the empirically measured oxide thickness values to existing oxide growth correlations and convective heat transfer correlations that have traditionally been utilized for such an application. This study adds new and valuable empirical data to the scientific community with respect to oxide growth measurements of highly irradiated experiments, of which there is presently very limited data. Additionally, the predicted oxide thickness values are reconstructed to produce an oxide thickness distribution across the length of each fueled experiment (a new application and presentation of information that has not previously been obtainable in open literature); the predicted distributions are compared against experimental data and in general agree well with the exception of select outliers

Church Directory and List of Preachers of Churches of Christ

https://digitalcommons.acu.edu/crs_books/1576/thumbnail.jp