Field Demonstration of a Real-time Non-intrusive Monitoring System for Condition-based Maintenance

The performance of important electrical loads on mission critical systems like warships or off-shore platforms is often tracked by dedicated monitoring equipment. Individual monitoring of each load is expensive and risky. Expense occurs because of the need for individual sensors and sensor wiring for every load of interest. Reliability is compromised because detected failures or fault conditions might legitimately be due to load failure, but might also be due to errors or failure in the sensor network or recording instruments. The power distribution network on a warship could be pressed into “dual-use” service, providing not only power distribution but also a diagnostic monitoring capability based on observations of the way in which loads draw power from the distribution service. This paper describes field tests of a prototype system that monitors multiple loads using existing electrical wiring. Initial results are presented from a device that monitors a small collection of motors and two other devices that monitor an entire engine room.Grainger Foundation; National Science Foundation (U.S.); United States. National Aeronautics and Space Administration; United States. Coast Guard; United States. Office of Naval Research. Electric Ship Research and Development Consortium; NAVSEA; University of North Carolin

Challenges and opportunities in multichannel customer management

Multichannel customer management is the design, deployment, coordination, and evaluation of channels through which firms and customers interact, with the goal of enhancing customer value through effective customer acquisition, retention, and development. The authors identify five major challenges practitioners must address to manage the multichannel environment more effectively: (a) data integration, (b) understanding consumer behavior, (c) channel evaluation, (d) allocation of resources across channels, and (e) coordination of channel strategies. The authors also propose a framework that shows the linkages among these challenges and provides a means to conceptualize the field of multichannel customer management. A review of academic research reveals that this field has experienced significant research growth, but the growth has not been distributed evenly across the five major challenges. The authors discuss what has been learned to date and identify emerging generalizations as appropriate. They conclude with a summary of where the research-generated knowledge base stands on several issues pertaining to the five challenges

Challenges and Opportunities in Multichannel Management

Abstract Multichannel customer management is "the design, deployment, and evaluation of channels to enhance customer value through effective customer acquisition, retention, and development" (Neslin, Scott A., D. Grewal, R. Leghorn, V. Shankar, M. L. Teerling, J. S. Thomas, P. C. Verhoe