Investigating key attributes in experience and satisfaction of hotel customer using online review data

© 2019 by the authors. Licensee MDPI, Basel, Switzerland. With the development of social media, customers are sharing their experiences, and it is rapidly spreading as a form of online review. That is why the online review has become a significant information source affecting customers\u27 purchase intention and behavior. Therefore, it is important to understand the customer\u27s experience shown in the online review in order to maintain sustainable customer satisfaction and loyalty. The purpose of this study is to investigate what are the key attributes and the structural relationship of those key attributes. To accomplish this purpose, a total of 6596 hotel reviews were collected from Google (google.com). A frequency analysis using text mining was performed to figure out the most frequently mentioned attributes. In addition, semantic network analysis, factor analysis, and regression analysis were applied to understand the experience and satisfaction of the hotel customer. As a result, the top 99 keywords were divided into four groups such as Intangible Service , Physical Environment , Purpose , and Location . The factor analysis reduced the dimension of the original 64 keywords to 22 keywords, and grouped them into five factors, which are Access , F&B (Food and Beverage) , Purpose , Tangibles , and Empathy . Based on these results, theoretical and practical implications for sustainable hotel marketing strategies are suggested

Ultrasound of the Urinary Bladder, Revisited

Urine-filled bladder can be evaluated easily with ultrasound, and bladder tumors are usually well shown at ultrasound. Although ultrasound is not a primary imaging modality for staging of bladder tumors, it can provide general information regarding depth of tumor invasion into the proper muscle or perivesical adipose tissue. Ultrasound is also useful in showing nonneoplastic lesions of the bladder, such as stone, cystitis, diverticulum and ureterocele. Color Doppler ultrasound can show vascularity of the tumor. It also shows urine flow from the ureteral orifice or through the diverticular neck. As compared with transabdominal ultrasound, transrectal ultrasound shows bladder lesions more markedly in the dorsal wall or neck of the bladder

THE EFFECT OF GAS TEMPERATURE AND VELOCITY ON COAL DRYING IN FLUIDIZED BED DRYER

The objective of this research work is to develop fluidized bed coal dryer to overcome the disadvantages of low rank coal with high moisture such as low calorific values, costly transportation, high emissions of pollutants, and operational problem. In this paper, laboratory scale bubbling fluidized bed was used to dry high moisture, low-rank Indonesian coal to produce low moisture, high-rank coal. The effects of temperature, gas velocity and bed height to diameter ratio (L/D) on drying rate were studied to obtain information relating to optimum operating conditions. Coal characterizations (proximate analysis, ultimate analysis, Thermogravimetric Analysis (TGA), BET, Higher Heating Value (HHV), Lower Heating Value (LHV)) were performed to identify the effect of the change of moisture content. This investigation aims to study the drying process under moderated heating conditions. As a result of the experiments the conclusion is that the thermal fluidized bed process can be successfully applied to reducing moisture in Indonesian coal. Results also indicate that about 80~90% of total moisture could be reduced, including some of the inherent moisture, yielding high heating value product. The drying rate of coal in a fluidized bed is increased by increasing the temperature and velocity of the drying gas. However gas temperature had limitations causing from the spontaneous combustion and gas velocity has to be decided considering energy efficiency

A Novel Pinkish-White Flower Color Variant Is Caused by a New Allele of Flower Color Gene W1 in Wild Soybean (Glycine soja)

The enzyme flavonoid 3',5'-hydroxylase (F3'5'H) plays an important role in producing anthocyanin pigments in soybean. Loss of function of the W1 locus encoding F3'5'H always produces white flowers. However, few color variations have been reported in wild soybean. In the present study, we isolated a new color variant of wild soybean accession (IT261811) with pinkish-white flowers. We found that the flower's pinkish-white color is caused by w1-s3, a single recessive allele of W1. The SNP detected in the mutant caused amino acid substitution (A(304)S) in a highly conserved SRS4 domain of F3'5'H proteins. On the basis of the results of the protein variation effect analyzer (PROVEAN) tool, we suggest that this mutation may lead to hypofunctional F3'5'H activity rather than non-functional activity, which thereby results in its pinkish-white color

Genetic and Molecular Characterization of a New EMS-Induced Mutant without the Third Glucose Moiety at the C-3 Sugar Chain of Saponin in Glycine max (L.) Merr.

Saponin, a secondary metabolite, is produced by various plant species, including soybean (Glycine max (L.) Merr.). Soybeans synthesize triterpenoid saponins, which are classified by their aglycone structure and sugar chain composition. Here, we characterized an ethyl methanesulfonate-induced mutant, PE1539, without saponin and with a glucose moiety at the third position of the C-3 sugar chain. The saponin phenotype of PE1539 is described by the accumulation of Ab-gamma g saponin and deficiency of Ab-alpha g saponin and DDMP-alpha g saponin, similar to a previously reported sg-3 mutant in soybean. Genetic analysis showed that the saponin phenotype of PE1539 is controlled by a recessive mutation. We mapped the gene responsible for the phenotype of PE1539 and the mapped region included Sg-3 (Glyma.10G104700). Further analysis of Sg-3 in PE1539 using DNA sequencing revealed a single-nucleotide substitution in the exon (G804A), resulting in a premature stop codon; thus, PE1539 produced a PSPG box-truncated protein. Saponin phenotype analysis of the F-2 population-from a cross between wild-type Uram and PE1539-showed that the phenotype of saponin was cosegregated with the genotype of Sg 3. Quantitative real-time PCR showed reduced expression of Sg-3 in PE1539 cells. Together, our data indicate that the saponin phenotype of PE1539 results from a mutation in Sg-3

Low-Profile Dual-Wideband MIMO Antenna with Low ECC for LTE and Wi-Fi Applications

This paper presents a low-profile dual-wideband multiple input multiple output (MIMO) antenna with low envelop correlation coefficient (ECC) for long-term evolution (LTE) and wireless fidelity (Wi-Fi) applications. The antenna covers LTE band 7 and Wi-Fi as well as wireless broadband (Wibro) and Worldwide Interoperability for Microwave Access (WiMax) (except for the 3.5-GHz band). To aid with integration of a practical mobile terminal, the MIMO antenna elements are placed at appropriate locations by analyzing the surface current distribution and without using any additional isolation techniques. The measured bandwidths with reflection coefficients of <−10 dB are 36.8% in the range 2.02–2.93 GHz and 23.4% in the range 5.10–6.45 GHz. Isolation is satisfied to be >20 dB in the operating frequency ranges of both LTE band 7 and Wi-Fi. Additionally, the calculated ECC is in the range 0.005<ρ<0.025, which is considerably lower than the ρ<0.5 required for MIMO applications. The measured radiation patterns are appropriate for mobile terminals, and omnidirectional radiation patterns are obtained