ENSURING THE COMPETITIVENESS ORGANIZATIONS USING SERVICES BASED ON KNOWLEDGE MANAGEMENTITLE

Using knowledge-based management is a very modern approach to specific activities of service organizations, with direct effects on work processes to ensure competitiveness. The complex system of multidisciplinary actions refers to the particularities of services for tertiary sector in relation to material goods production, which involves the transfer to practice of the original methodologies of decision making in conditions of risk and uncertainty.competitiveness, knowledge, competition, awareness, certification, computerization.