...and a box : Working with Unstructured Comment Data

Old Dominion University Libraries recently conducted the LibQUAL+ survey, and received over 300 comments from respondents. This comment data presented a challenge for the volunteer group of librarians and staff tasked with designing, administering, and analyzing the survey. However, the richness and value that qualitative data adds to quantitative measures cannot be overlooked. Furthermore, qualitative data needs to be treated with the same rigor as quantitative data. So, how did we take seemingly disparate comments and use them to add depth and meaning to quantitative data? This poster depicts how the ODU Libraries answered that question. It highlights the methods used to work with that unstructured data, from initial, exploratory filtering and sorting to the ultimate creation of a codebook. The focus of the poster is on the process of creating a codebook for analysis of LibQUAL+ comments, and viewers can expect to leave with ideas to create a similar tool at their own institutions

The HLS Guide to Library School

The writers at Hack Library School have selected the content for this ebook based on the most practical advice for others to make the most of library school. The ebook is divided into three main sections: Before Library School, During Library School, and After Library School. Within these sections are sub-sections intended to help organize the content meaningfully. The authors hope that no matter what stage of library school readers find themselves in, they will be able to benefit from the collective wisdom within this guide