Experiential Learning of Information Systems in Functional Contexts: The Digital Brand Strategy Project

Successful technology-based ventures and the notion that every company constitutes a “digital” company have driven increased interest in information technology even for students majoring in areas other than information systems. With the growing need for experiential learning, educators in business schools face challenges in identifying effective delivery mechanisms to impart theoretical foundations and practical applications in functional contexts that students find relevant. In this paper, we describe how we designed and implemented a project that fulfilled the above needs and integrated information systems and marketing. We describe the motivation for this project, its learning objectives, and its innovative design and implementation, and we provide an example of the project to illustrate its execution. While this project could be a standalone piece in an information systems course, we show it to be an effective way to communicate how one can apply information systems in a different functional context

In-Store Mobile Phone Use and Customer Shopping Behavior: Evidence from the Field

This research examines consumers’ general in-store mobile phone use and shopping behavior. Anecdotal evidence has suggested that mobile phone use decreases point-of-purchase sales, but the results of the current study indicate instead that it can increase purchases overall. Using eye-tracking technology in both a field study and a field experiment, matched with sales receipts and survey responses, the authors show that mobile phone use (vs. nonuse) and actual mobile phone use patterns both lead to increased purchases, because consumers divert from their conventional shopping loop, spend more time in the store, and spend more time examining products and prices on shelves. Building on attention capacity theories, this study proposes and demonstrates that the underlying mechanism for these effects is distraction. This article also provides some insights into boundary conditions of the mobile phone use effect. </jats:p

Understanding the Contribution of Curb Appeal to Retail Real Estate Values

The concept of curb appeal and its impact on property values has been largely neglected in the real estate literature. In the context of retail real estate, curb appeal represents the general attractiveness of a store viewed from the sidewalk or parking lot that is expected to affect consumer patronage decisions and consequently property values. We develop a measurement instrument for curb appeal and assess the validity of our measure using exploratory and confirmatory factor analysis. Our results suggest that curb appeal is multi-dimensional and consists of an atmospheric, architectural and authenticity dimension. Using transaction data and a spatial autoregressive model, we find that the atmospheric and architectural component have a positive impact on sales prices of restaurants. We also show that curb appeal dimensions are highly correlated with observable building features traditionally included in hedonic pricing models

Antecedents and consequences of consumers\u27 comparative value assessments across the relationship life cycle

This study examines the antecedents and consequences of consumers\u27 comparative value assessments across the relationship life cycle. The study positions service quality and the attractiveness of alternatives as value antecedents, and finds that while service quality is more strongly related to value in the exploration, expansion, and commitment life cycle phases, the two variables are of equal importance in the dissolution phase. The study examines the consequential effects of service quality, value, and satisfaction on share-of-customer, and finds that the effects associated with service quality and value are much more pronounced. Theoretical and managerial implications are discussed. © 2011 Elsevier Inc.