Patient-Centered Care for Underserved Populations: Best Practices, A Case Study of Massachusetts General Hospital

Describes the institutional supports and structures necessary to provide patient-centered care. Presents practices from a case study that could be replicated in a wide range of healthcare and social service settings. Provides policy recommendations

Patient-Centered Care for Underserved Populations: Best Practices, A Case Study of Cambridge Health Alliance

Describes the institutional supports and structures necessary to provide patient-centered care. Presents practices from a case study that could be replicated in a wide range of healthcare and social service settings. Provides policy recommendations

Patient-Centered Care for Underserved Populations: Definition and Best Practices

Defines key components of patient-centered care for diverse, vulnerable populations, and describes how patient-centered philosophies can be incorporated into effective delivery models targeting the underserved. Provides recommendations for policymakers

Consumers in Health Care: Creating Decision Support Tools That Work

Examines the forms and functions of decision support tools currently available, summarizes evidence of their use and effectiveness, and offers strategies for promoting their widespread utilization

Consumers in Health Care: The Burden of Choice

Summarizes best practices of consumer healthcare information and tools, based on a literature review of decision research, commercial advertising, and social marketing. Includes implications for information developers