Znaczenie satysfakcji klienta w zarządzaniu jakością

Nowadays, the enterprises need to meet the customers' requirements, which are more specialized, in a rapidly growing economic competition. To meet these requirements the different characteristics and quality of products and services play a primary role. The tasks of quality management are the proper harmonization and development in order to meet the customers' requirements as perfectly as possible. However, the customers' satisfaction is more and more important in the life of the companies, generally there is not enough attention payed to know the opinions of the customers. According to our opinion, focusing on the customers' satisfaction would give the greatest results within the quality management.W pracy dokonano analizy znaczenia satysfakcji klienta w procesie zarządzania jakością. Wskazano na niedostateczną uwage jaką firmy zwracają na satysfakcję klienta, wdrażając różne standardy zarządzania jakością

Photo-induced transformations in amorphous chalcogenide nano-multilayers

Photo-stimulated interdiffusion in $a-Se/As_2S_3$ amorphous chalcogenide nano-multilayers (ANML) is known as a useful method for amplitude-phase optical relief formation besides the known amorphous–amorphous or amorphous–crystalline photo-induced structural transformations (PST) in homogeneous chalcogenide layers, but it has a relatively narrow sensitivity spectral range and small amplitude modulation. Experimental evidences of improvement of optical recording processes were obtained in Te-, Bi-, Sb-containing nano-layered structures based on $As_2S_3$ matrix. The influence of nano-structuring and combination of components on the sensitivity, type of the recorded relief is discussed