Using Childhood Memory Elicitation to Gain Insights into a Brand at a Crossroads: The In-N-Out Burger Situation

The regional In-N-Out burger chain is at a crossroads. With the passing of its matriarch, a new generation of owners is considering speeding up the company\u27s growth, franchising the company, and expanding its product to a national audience. The question is, How will existing customers respond to the chain\u27s expansion? In this context, the childhood memory elicitation method allows researchers to understand how consumers initially formed their relationships with a brand (or product). The age at which consumers formed a relationship with In-N-Out affects their view of the prospective expansion. Those who formed an early attachment were comfortable with expansion plans, but those who became attached as adolescents considered the expansion to be a violation of their view of the company as their trendy, exclusive club. The authors discuss the results specifically for the In-N-Out situation and more generally for other companies looking for methods or measurements to augment their research toolkit

Positive Mood and Susceptibility to False Advertising

This paper examines the impact of mood on consumers\u27 implicit and explicit responses to false advertising. In our first experiment, we find that those consumers in a positive (versus a negative or neutral) mood state are more likely to notice the false information in the advertising, but paradoxically, are also likely to develop positive feelings toward the brand. In that experiment, we used both a hedonic brand (Disney) and a hedonic/emotional ad (autobiographical). In our second experiment, we extend the ad stimulus context beyond Disney to Wendy\u27s to more readily facilitate autobiographical versus informational manipulations. We find that, indeed, the hedonic advertising execution (autobiographical vis-a-vis informational) is associated with more elaborate processing (but only for those in a positive mood). The observed positive affect transfer continued, however, despite the greater detection of the false information in the positive mood condition. We propose that the negative feelings toward the ad associated with detecting the false information are momentary and are replaced by positive feelings toward the brand that are engendered by positive mood and the advertising, as suggested by the synapse model of memory. Our third experiment varies the timing of our measures to investigate this proposition and finds that timing does matter. We conclude with a discussion of the implications of the findings for research on mood, deceptive advertising, and implicit versus explicit effects of advertising response

Transforming Consumer Experience: When Timing Matters

How advertising can influence or change consumers\u27 product experience has been a topic of great interest to marketers. The majority of research has suggested that advertising received prior to an experience can exert the most influence. In 1999, however, Braun introduced the concept of reconstructive memory, and demonstrated that advertising received after an experience can alter how consumers remember their experience. The issue of which order of framing of an experience through advertising is most influential on consumer memory has not yet been investigated. A constructive memory framework that can take into account both forward- and backward-framing effects and an experiment that tests hypotheses regarding the presentation order of advertising and experience is presented. The implications for the study of transformational advertising are discussed

Assessing the Long-Term Impact of a Consistent Advertising Campaign on Consumer Memory

How effective is an advertising campaign that has consistently used the same theme since consumers\u27 early childhood? To answer that question one has to consider the effect the campaign has had on consumers\u27 memory. This research begins by discussing the structure of memory and schematic processes that occur when similar or related information is presented over time. Evidence is reviewed which suggests that early exposure would be critical in the brand schema\u27s development. An experiment that tests the strength of the brand schema in a competitive environment and a survey that explores the importance of time of initial exposure to present-day affect and attitudes toward the brand are presented. The implications of the results for advertising research and practice are then discussed

Is That a Finger in My Chili: Using Affective Advertising for Postcrisis Brand Repair

A study of the effects of reconstructive memory points the way to dealing with the damage to a business’s reputation that follows an instance of negative publicity. The study contradicts the commonly held myth that it is best to avoid communicating for a time and let consumers “forget” an unfortunate incident. Instead, given what is now known about reconstructive memory processes, the crisis situation can be used as a means to reestablish a relationship with consumers. This research investigation proposes that postcrisis communication efforts should be focused on emotionally connecting with consumers via autobiographical-referencing advertising. Moreover, although the study focuses on crisis management, the lessons of reconstructive memory can be applied to all phases of brand management

Is A Cigar Just A Cigar? A Glimpse at the New-Age Cigar Consumer

[Excerpt] Cigar smoking is once again in vogue. While no longer at fad levels (Freccia, Jacobsen, and Kilby 2003), imports of quality hand-made cigars rose at almost double-digit rates during 2002 (Savona 2003) following several years of basically flat sales. The continuing strong demand for high-quality cigars appears to fly in the face of an anti-smoking, health-conscious society. Cigar consumption has persistently occupied the attention of high-profile individuals ranging from members of the entertainment industry to the political arena to the corner bar. Cigar smoking is again in fashion. Why has this happened? What does this mean? What do cigars symbolize in the lives of the consumer (both men and women)? This paper seeks to provide some preliminary insights and first steps into the understanding of this continuing phenomenon. Through the use of existing literature and supplemental qualitative probing techniques, proposed theory is provided concerning the cigar smoking experience. The focus of the work is to build an initial “plat-form” for reflective thought on the direction of needed future research. The paper proceeds as follows. First, a review of the current cigar phenomenon is put into perspective given the vast historical context and the meaning of the cigar as a cultural icon. Second, literature and preliminary qualitative data supporting the interactionalist viewpoint of product symbolism is integrated to under gird theoretical models. The first theoretical model will represent the “internal/external symbolism” of cigar consumption. The second theoretical model will provide an overview of the internal hedonistic experiential elements of the cigar consumption experience

Using Childhood Memory to Gain Insight into Brand Meaning

In this article, the authors introduce the concept that people\u27s earliest and defining product memories can be used as a projective tool to help managers more fully understand consumers\u27 relationships to their products. The authors use a study on three generations of automobile consumers to illustrate how these memories symbolize the consumer-brand relationship and how they can be used to gain insights into brand meaning. The findings indicate that people\u27s earliest and defining experiences have an important influence on current and future preferences in predictable ways across the consumer life cycle. These memory experiences are symbolic to the consumer and represent a new lens for viewing brand meaning, which complements the toolbox of extant research methods. The authors provide details about this technique for managers who are searching for methods that recognize that consumers coproduce brand meanings

The Impact of Program Context on Motivational System Activation and Subsequent Effects on Processing a Fear Appeal

This manuscript reports three experiments investigating the impact of television programming context on the processing of a fear-appeal message. This is done using a dual-motivation system theory conceptualizing emotion as arising from activation of the appetitive and/or aversive motivational systems. Results show that, as predicted, sad programming activates viewers\u27 aversive motivational systems, whereas comedic programming activates their appetitive motivational systems. Furthermore, by activating these systems through programming context, we were able to predict both retrospective self-report and real-time physiological reactions to a persuasive message employing a fear-appeal strategy. Theoretical and practical implications are discussed, as are suggestions for future experiments using the dual-motivation approach

Should Cookie Monster Adopt a Healthy Lifestyle or Continue to Indulge? Insights into Brand Icons

Developing a brand icon has been a way for marketers to humanize and forge relationships with consumers. Icon development takes time. During this time, marketers have to face how much they stay true and consistent with their icons and how much they allow their icons to adapt to cultural changes in the marketplace. Little is known about how consumers respond to changing icons, and even less is known about whether there may be certain consumer groups that are more or less receptive to such changes. Four experiments and qualitative interviews were undertaken to gain insights into these issues. People who have a low need to belong were most impacted by changes in the icon, with effects most evident among consumers with a fearful attachment style. Feelings of rejection were found to amplify these effects. These findings have implications both for theory and practice

Should Cookie Monster Adopt a Healthy Lifestyle or Continue to Indulge? Insights Into Brand Icons

Developing a brand icon has been a way for marketers to humanize and forge relationships with consumers. Icon development takes time. During this time, marketers have to face how much they stay true and consistent with their icons and how much they allow their icons to adapt to cultural changes in the marketplace. Little is known about how consumers respond to changing icons, and even less is known about whether there may be certain consumer groups that are more or less receptive to such changes. Four experiments and qualitative interviews were undertaken to gain insights into these issues. People who have a low need to belong were most impacted by changes in the icon, with effects most evident among consumers with a fearful attachment style. Feelings of rejection were found to amplify these effects. These findings have implications both for theory and practice. © 2017 Wiley Periodicals, Inc