An Application-Independent Intelligent User Support System Exploiting Action-Sequence Based User Modelling

Many software systems' usability suffers from their complexity, usually caused by the market-driven trend to bundle a huge amount of features, which are supposed to increase the product's attractiveness. This attempt, however, more often than not leads to software with poor usability characteristics, therefore requiring an extensive amount of initial effort for the users to become familiar with the system. One way to overcome this problem is by providing user-adapted usage support. In thi