Trust transfer in the continued usage of public e-services

We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediated the influence of trust in the public administration and trust in the Internet on continuance intentions. All trust elements were influenced by e-service quality and recommendations from public administrations and interpersonal sources. The only exception was the nonsignificant relationship between interpersonal recommendations and trust in the e-service, which was moderated by citizens' time consciousness

Trust transfer in the continued usage of public e-services

We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediated the influence of trust in the public administration and trust in the Internet on continuance intentions. All trust elements were influenced by e-service quality and recommendations from public administrations and interpersonal sources. The only exception was the nonsignificant relationship between interpersonal recommendations and trust in the e-service, which was moderated by citizens' time consciousness

Modding as Rating Behavior in Virtual Communities: The Case of Rooster Teeth Productions

Abstract. Virtual communities that make use of social network site features blend known applications of virtual communities. These communities can be simultaneously social and commercial, organization sponsored and heavily relying on member interaction. We explore modding behavior that allows members to evaluate other members ’ contributions both with numerical value and qualitative rating. We show that approximately half of all members received mods on their comments, that the majority of mods given were positive, and that the amount of mods received for a comment was related to the position of the comment in the community website’s thread. Contributing to the emerging literature of social network sites and virtual communities, we discuss implications for theory, future research and management