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10 research outputs found

Towards an Innovative Service Development Process in the Electricity Industry

Author: A.C. Benedetto Di
A.R. Hevner
A.R. Hevner
A.R. Hevner
B. Boehm
B. Edvardsson
Clive L. Dym
E.E. Scheuing
H. Chesbrough
H.-J. Bullinger
H.-J. Bullinger
J. Mingers
Jan Marco Leimeister
K. Schneider
L.G. Shostack
P. Maglio
R.F. Lusch
S.L. Vargo
Wikström
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2013
Field of study

Development of Service Performance Indicators for Operations Management in Airline

Author: A. Neely
A. Neely
E. Hollnagel
L.G. Shostack
L.G. Shostack
R. Hoffman
R. Scupin
R.H. Watson
R.S. Kaplan
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2011
Field of study

Evaluation of New Financial Services

Author: Cafarelli E.J.
Chris Easingwood
Cowell D.
Cox E.
Jeffrey Percival
Kotler P.
Lovelock C.H.
Meidan A.
Reidenbach E.R.
Shostack L.G.
Urban G.L.
Publication venue: 'Emerald'
Publication date
Field of study

Maintaining Relationships: A Study of the Legal Industry

Author: Butler J.K.
Dabholkar P.A.
Ford D.
Grönroos C.
Gummesson E.
H. Hàkansson.
King N.
Kruegar R.A.
Lisa O'Malley
Lloyd C. Harris
Merton R.K.
Scanzoni J.
Shostack L.G.
Turnbull P.W.
Publication venue: 'Informa UK Limited'
Publication date
Field of study

The role of a consumer interest group in new product development: a case study of Canadians for home equity conversion

Author: Blackie N.K.
Chown M.
Consumers for Home Equity Conversion
Dhawan K.
Forbes J.D.
Friedman M.
Gutman G.
Jacobs B.
Kirconnell R.
Leung H.L.
MacKenzie E.
Maltais D.
Myett D.
Neilson W.A.
Scholen K.
Shostack L.G.
Statistics Canada
Thorelli H.B.
Wind Y.
Publication venue: 'Wiley'
Publication date
Field of study

Resource Activity Mapping: the Value Chain in Service Operations Strategy

Author: Albrecht K.
Armistead C.G.
Bower M.
Chamberlain E.
Clark G.
Colin G Armistead
Fifer R.M.
Graham Clark
Gummerson E.
Hergert M.
Howell R.A.
Innes J.
Johnson G.
Johnson G.
Lancaster K.
Lippman S.
Mathur S.S.
Porter M.E.
Porter M.E.
Reed R.
Shostack L.G.
Stalk G.
Williamson O.E.
Publication venue: 'Informa UK Limited'
Publication date
Field of study

Acceleration and Extension of Opportunity Recognition for Nanotechnologies and Other Emerging Technologies

Author: Allen T.J.
Bower J.L.
Carroad P.
Crawford C.M.
Crawford C.M.
Finke A.R.
Galbraith J.
Galbraith J.
Hammer M.
Hauser J.R.
Jonathan D. Linton
Keller J.M.
Linton J.D.
McMath M.R.
Moore G.
Morone J.
Pavia T.M.
Prahalad C.K.
Schumpeter J.A.
Shostack L.G.
Steven T. Walsh
Walsh S.
Walsh S.
Publication venue: 'SAGE Publications'
Publication date
Field of study

Service quality evaluation and multiattribute attitude measurement: The case of a chain steakhouse in Taiwan

Author: A. Garuana M.T. Ewing, B. Ramaseshan
A. Gupta I. Chen
A. Parasuraman V.A. Zeithaml, L.L. Berry
A. Parasuraman V.A. Zeithaml, L.L. Berry
A. Parasuraman V.A. Zeithaml, L.L. Berry
A. Parasuraman V.A. Zeithaml, L.L. Berry
A. Pizam T. Ellis
A.M. Susskind C.P. Borchgrevink, R.A. Brymer
B. Edvardsson
B. Schneider J.K. Wheeler, J.F. Cox
B.E. Wuest R.F. Tas, D.A. Emenheiser
B.V. Marin G. Marin, E.J. Perez-Stable, R. Otero-Saabogal, F. Sabogal
C.A. Reeves D.A. Bedinar
D. Baker J. Crompton
D. Nel L. Pitt
D.R. Soriano
Dan R.E. Thomas
G.L. Shostack
G.L. Shostack
I. Ajzen M. Fishbein
I. Ajzen M. Fishbein
J. Kandampully
J.A. Miller
J.M. Getty R.I. Getty
L. Rosenberg J. Czepiel
L.E. Miller J.E. Grush
L.L. Berry A. Parasuraman
M.C.G. Davidson
M.N. Barrington M.D. Olsen
M.R. Solomon
N. Johns A. Howard
N. Tsang H.I. Qu
O. Gabbie M. O’Neil
O.M.A. Wong A.M. Dean, C.J. White
P. Stevens B. Knutson, M. Patton
R. Mack R. Mueller, J. Crotts, A. Broderick
R. Oliver
R.B. Chase
R.J. Vallerand P. Deshaies, J.P. Cuerrier, L.G. Pelletier, C. Mongeau
R.L. Oliver
S.C. Baggs H. Kleiner
S.C. Lee S. Barker, J. Kandampully
T. Masmanidis C. Vassiliadis, J. Mylonakis
T. Toneatto Y. Binik
V.A. Zeihaml M.J. Bitner
V.A. Zeithaml A. Parasuraman, L.L. Berry
V.C.S. Heung M.Y. Wong, H. Qu
Publication venue: 'Elsevier BV'
Publication date: 01/01/2008
Field of study

The impact of services versus goods on consumers’ assessment of perceived risk and variability

Author: Ben M. Enis
Bernard H. Booms
Bobby J. Calder
C. Whan Park
Christopher H. Lovelock
Christopher L. Lovelock
Christopher L. Lovelock
Christopher P. Puto
David Brinberg
Dennis S. Guseman
Donald Campbell
Donald F. Cox
Donald F. Cox
Donald W. Jackson
Duane L. Davis
Edward W. Minium
Eric Langeard
G. Lynn Shostack
G. Lynn Shostack
Gabriel J. Biehal
George Brooker
Gilbert A. Churchill
Gilbert A. Churchill
Girish N. Punj
H.E. Spence
Ivan Ross
J. Paul Peter
J. Paul Peter
J. Paul Peter
J. Paul Peter
J.C. Nunnally
Jacob Jacoby
James H. Leigh
James R. Bettman
James R. Bettman
James R. Bettman
James R. Brown
Johan Amdt
John C. Mowen
John D. Claxton
John E.G. Bateson
John E.G. Bateson
John L. Schlacter
John M. Rathmell
John M. Rathmell
Keith B. Murray
Kenneth P. Uhl
L. Kaplan
L.G. Schiffman
Leo Aspinwall
Leonard L. Berry
Leonard L. Berry
Marc G. Weinberger
Michael Perry
P. Wright
Paul E. Green
Paul E. Green
Peter K. Mills
Pierre Eiglier
R.A. Bauer
R.G. Wyckham
Richard J. Lutz
Richard P. Bagozzi
Robert C. Judd
Robert F. Young
Roger E. Kirk
Rohit Deshpande
Scott M. Smith
Stanley C. Hollander
Stephen A. LaTour
Ted Roselius
Theodore Levitt
Theodore Levitt
Theodore Levitt
Theresa A. Swartz
Thomas Cook
Valarie A. Zeithaml
Valarie A. Zeithaml
W. Earl Sasser
William B. Locander
William F Lewis
William G. Zikmund
William R. George
William R. George
Yoram Wind
Publication venue: 'Springer Science and Business Media LLC'
Publication date
Field of study

Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services

Author: A. Chaudhury
A. Parasuraman
A. Parasuraman
A.K. Smith
A.S. Bharadwaj
B. Caulfield
B. Ives
B. Kogut
B. Kogut
B. Raghunathan
B.H. Booms
C. Fornell
C. Fornell
C. Gronroos
C.E. Werts
C.V. Brown
D. Grewal
D. Kahneman
D. Kenny
D.A. Dillman
D.K. Tse
E. Rogers
E.C. Tolman
E.R. Cadotte
E.W. Anderson
E.W. Anderson
F.W. McFarlan
G. Peeters
G.A. Churchill
G.B. Voss
H.L. Lee
J. Clemmer
J. Cross
J. Cross
J. Howard
J. Mears
J.-N. Lee
J.B. Barney
J.C. Anderson
J.C. Anderson
J.C. Anderson
J.C. Nunnally
J.E. Russo
J.E. Swan
J.E. Swan
J.J. Baroudi
J.J. Cronin Jr.
J.L. Heskett
J.R. Borck
J.T. Mahoney
J.T.C. Teng
J.W. Alba
J.W. Thibaut
K. Keller
L. Downes
L. Hu
L. Loh
L. Poppo
L. Shostack
L.G. Tornatzky
L.R. Tucker
L.W. Phillips
M. Broadbent
M. Vizard
M.C. Lacity
M.C. Lacity
M.J. Bitner
M.J. Bitner
M.J. Bitner
M.S. Krishnan
M.W. Brown
N.H. Kapadia
O.D. Duncan
P.A. Dabholkar
P.C. Wilton
P.M. Bentler
R. Cooper
R. Pieters
R. Spreng
R. Thaler
R.A. Peterson
R.A. Westbrook
R.A. Westbrook
R.B. Woodruff
R.K. Teas
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.L. Oliver
R.M. Bessom
R.N. Bolton
R.N. Bolton
R.P. Bagozzi
R.T. Rust
R.T. Rust
R.W. Olashavsky
S. Balakrishnan
S. Kekre
S. Nidumolu
S. Shavell
S. Taylor
S.F. Gardial
S.F. Gardial
S.J. Jarvenpaa
S.V. Rathnam Mahajan
S.W. Brown
T. Ravichandran
T.A. Oliva
T.A. Oliva
T.A. Shimp
T.W. Anderson
V. Grover
V. Grover
V. Mittal
V. Sambamurthy
V.A. Zeithaml
V.S. Folkes
W. Boulding
W.B. Richmond
W.H. DeLone
W.O. Bearden
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2006
Field of study

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