Co-producing across organizational boundaries: promoting asylum seeker integration in Scotland

This paper questions whether asylum seeker integration is promoted through inter-organisational relationships between non-profit and voluntary organisations (NPVOs) and government agencies. It focuses particularly on the role of NPVOs in service delivery (co-management) and in the delivery and planning of public services (co-governance). It presents a research study on the public services provided to asylum seekers in Glasgow and asks the following questions: What role do NPVOs play in the planning and delivery of public services? When planning and delivering public services, to what extent do NPVOs work across organisational boundaries and what kind of relationships exist? And in practice, what makes inter-organisational relationships work? This paper offers new empirical evidence and also contributes to the theoretical debate around the integration of asylum seekers

Co-production from a public service logic perspective

This chapter discusses the evolution of co-production within four narratives of reform: New Public Management, Public Value, New Public Service and New Public Governance. It explores how co-production has been understood within each and the factors enabling and constraining its transformative potential. The discussion suggests that the operationalisation of co-production has been impeded by enduring power asymmetries and the normative positioning of the concept. The final sections of the chapter introduce Public Service Logic (PSL) as offering a more holistic understanding of the role of service users during value creation. PSL emphasises the importance of intrinsic modes of participation during delivery (co-experience) and the contextualisation of services (co-construction), but recognises that value can also be created/destroyed for service users through extrinsic processes (co-production and co-design)