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    Re-branding the leper colony: Challenges of changing culture and managing difficult people: Working paper series--09-10

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    Anika, a new manager, is confronted by a dysfunctional organizational culture characterized by employee disrespect, insubordination, and low performance. Her charge is to "to turn the place around". The case takes place in a service organization, a testing range run by the US Department of Defense. The staff is a combination of federal and contract employees who test clients' high-tech systems in a sometimes dangerous, desert environment. In addition, there are three vignettes that give a portrait of dysfunctional individual behaviors. Frequently, the response students want to make is "I'd just fire the guy." Unfortunately, it is not so simple
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