2 research outputs found
Crossing the macro-micro divide in systems ergonomics
This paper attempts to further explore the concept of mesoergonomics and the implications this has for the use of the systems approach within ergonomics. The concept has been applied within the field of
organisational behaviour to understand a wide variety of complex work contexts and the interaction between individual, group and organisational levels of analysis. More recently, researchers in human factors and ergonomics have similarly argued that there is a need for holistic, integrated accounts of the relationship between macro- and micro- system levels (Karsh, 2003). In order to go some way toward achieving this, we outline two case studies drawn from health care (infection control, electronic medical
records) and analyze these using mesoergonomic constructs. The case studies are used to outline a set of steps towards a more general framework for mesoergonomic research
Manager–computer interaction: a study of a task–tool relationship
Computer systems are playing an increasing role in management. This thesis
presents three related field investigations of the benefits and problems of
manager–computer interaction. An initial literature search shows that
computers have considerable potential in the management process but that
this potential is rarely realised. The first field investigation was an
interview study of 82 managers who used three different kinds of systems;
batch processed standard output systems, data base systems with interrogative
facilities and management modelling systems. The results showed serious
mis-matches between user task needs and the provisions of the system ('task
fit' problems) especially for standard output systems. The more interactive
systems had the potential to overcome 'task fit' problems but created 'ease
of use' problems for the managers because of the more complex facilities
they had to know and to operate. [Continues.