An organizational change approach for enterprise system implementations

Enterprise Information Systems or just Enterprise Systems (ES) have become\ud increasingly popular since the last decade of the previous century. Many organizations\ud have deployed an ES implementation and the current adoption rate of these systems is\ud still rising. The implementation of an ES, especially when driven by a BPR rationale, has\ud a large impact on the adopting organization. Extensive research has shown that the\ud resulting organizational change process requires profound support, which most\ud implementations currently lack, causing a substantial number of implementation\ud failures. A literature overview in chapter 1 focuses on the diverse contributions dealing\ud with this organizational change problem in the domain of ES implementations. The ES\ud implementation process is researched from various perspectives, which leads to\ud fragmented knowledge and mostly explorative or descriptive research results.\ud Prescriptive research is carried out less often. This kind of research leads to conceptual\ud change frameworks or guidelines. On the other hand, consistent creation of a\ud profound and applicable ES specific change approach is lacking. This dissertation\ud focuses on this omission and designs an organizational change approach, which it will\ud then deploy in a longitudinal case study

The adoption of personalized music services – Combining qualitative and quantitative research –

In the last decade the music industry has been developing different Internet based music services. Lately personalization via recommendation is gaining popularity. In this paper we investigate the adoption of personalized music services by a combined quantitative and qualitative research approach. We first deploy an adoption study by the use of an adapted TAM survey. Our quantitative findings confirm perceived enjoyment as influential factor for intention to use, higher than perceived usefulness. Instead of broadening the quantitative study to a wider group of users we investigate deeper with qualitative interviews based on diffusion of innovation and different adoption models. Firstly three hypotheses are formulated on basis of the survey. Secondly our qualitative results give a richer explanation and show our group of respondents value the quality of the music recommendation mechanism over extra other functionalities like social networking, blogging and scrobbling. The latter result is important for music service suppliers in their highly competitive market

A Negotiation Game to Support Inter-organizational Business Case Development

Nowadays, an increasing number of organizations in the supply chain are involved in business collaborations. The success of such collaborations is, among others, highly dependent on joint investment in IT system implementations. In this paper we will discuss how business cases can be used to determine the costs and benefits of such investments for each actor. Using design science as a research paradigm we develop a serious game, called SID4IOP, that helps partners in inter-organizational settings to come to an equal distribution of the costs and benefits of an investment. We will show how the introduction of anonymity, a bidding mechanism and structured information disclosure can help project partners to reach agreement on the distribution of the costs. © 2014 Springer International Publishing Switzerland

Cyclical Enterprise System Implementations in Healthcare

Combining an incremental approach with the implementation of an Enterprise System (ES) is seen as a kind of catch 22. Vendors and implementers nevertheless lately tend to adhere to cyclical approaches with shortened implementation times. This way of working approaches the incremental philosophy, but also influences the requirements on how the implementation process is managed in perspective of its ambitions. In this paper we derive a framework to explore ambition level and relate it to the used implementation approaches in five hospitals. From the results we first observe a rise in the use of cyclical approaches. Secondly we see a dynamic relationship between implementation approach and ambition level in four of the investigated hospitals. This means that the hospitals start drifting in their ambition level, implementation approach or even both. We conclude that such a drift in most cases leads to implementation problems if not aligned within one implementation cycle

Cross-collaborative supply chains: serious gaming via a case study

Collaboration currently is crucial for stakeholders operating in the supply chain. Nevertheless effective and sustainable forms of inter- and intra-supply-chain collaboration are scarce in practice. Often this is caused by the false interpretation of conflicts of interest on sharing benefits or sensitive data about sales and orders. Serious gaming has shown its contributions to make stakeholders aware of such phenomena in different domains than the logistics domain. In this paper we show the development of a serious game based on extensive case study material on different logistic service suppliers (LSP) in Europe. After interviewing experts and collecting requirements we use a SCRUM agile setup to create a multiplayer serious game that has a game play with increasing complexity. The game starts with a “classical” single LSP level that offers order acceptance, truck -and resource planning and routing. In the final gaming level players experience the benefits of sharing orders and collaborative planning, but still with a competitive and realistic set-up. Players report this gradual gameplay show the positive effects and possibilities of collaborative planning

A taxonomy of digital music services

This paper investigates the current status of what we call Digital Music Services (DMS). Our research objective is gaining a better understanding of the properties of current DMS and investigating the relationship between service functionality and business model. In a longitudinal research project multiple researchers have contributed to making a taxonomy of current DMS. By recurrent induction and systematic comparison we derive four archetypes of DMS; Extended Radio Broadcasting (EBR), Personalized Internet Radio (PIR), Music Exchange Community (MEC) and Online Music retailers (OMR). A metaanalysis shows that the business model, service functionality and recommendation mechanism are the identifying characteristics of current DMS. We observe a tendency of DMS to start “drifting” between the archetypes and adopting properties from other archetypes. This is not without risk, as users have a rather fixed perspective of the relationship between the offered functionality and business model of the respective archetype

The Future of Digital Music Services in Three Stereotypes; How Focus Groups of End Users See the New Business Models

“I am just a stereotype” sang Terry Hall in 1980. Ariola records took them in and made the band The Specials a world success. How will that process go in 2014? Will they put it on You Tube for free? Do they need a record company? Will they have less or more fans, earn less or more money? Focus group interviews with 90 people between the ages of 15 and 25 were successfully employed to create 20 new business models for the digital music industry. Analysis with grounded theory revealed that a new business model is necessary and three types for future music services to create and capture value from digital music were found: Social focus; Artist focus and Extra Value focus. More than 50% of the research subjects put the emphasis on social functionalities of the music services, while the value network was underestimated. For artists we see opportunities and threats in the business models: on one hand they can use the worldwide niches to earn money, on the other hand the new business models do not seem to reimburse them enough. Finally, value capture is an overall problem that is best solved in the extra value focus business models. A combination of the three types using the best of each of them guides the way to a successful business model of the futur

Identifying Project Contingency Factors for Situational Project Management Method Engineering

While several researchers and practitioners stated that project management methods should fit the project context, engineering a project management method to fit a specific situation has not yet received much attention in the literature. Only recently, some studies have introduced Project Contingency Theory (PCT) and suggested various project contingency factors that could guide method selection or engineering. However, a thorough overview of contingency factors lacking. Remarkably, in information systems (IS) development research, a rich tradition of situational method engineering exists. IS development contingency factors have been studied and linked to engineering requirements for IS development methods. It is the objective of this paper to initiate a similar tradition for Situational Project Management Method Engineering. A first step needed is to develop a comprehensive list of project contingency factors. In this paper we built such a set of 28 project contingency factors. We elicited these factors from both theory and practice. We conducted a systematic literature review to analyze theories in both project management and IS literature. We obtained input from practice through semi-structured interviews with project managers. We merged the contingency factors found in theory and practice and described each factor using the literature surveyed and the interview data. Quotes from the interviews with project managers are given to illustrate the contingency factor and its impact on project management practices. Furthermore, we provide a comparison of the contingency factors found to the notion of critical success factors. The 28 contingency factors presented are grounded in practice and theory and provide a solid foundation for further research towards Situational Project Management Method Engineering

Information Systems and Healthcare XXIII: Exploring Interoperability of Electronic Healthcare Records by Studying Demand and Supply in the Netherlands

Every year, the Dutch Minister of Health promises that by the following year, all citizens in the Netherlands will have an Electronic Health Record (EHR). Until now this promise has not been met. One of the main requirements for realizing a national EHR is an interoperability framework, agreeable to the government, vendors and users. This paper first studies the demand side using the results of twenty two interviews with physicians, asking them about their core processes and their expected value of an EHR. This provides us with the adoption perspective on the EHR market. Next we look at the current EHR market, investigating the suppliers and their achievements and market share. Finally we take a look at the government side with an overview of the interoperability requirements dictated by the national IT-agenda for healthcare. The contribution of this paper is twofold: o First, our main conclusion is that success in the EHR market in the Netherlands is not yet motivated by interoperability requirements. o Second, from a detailed analysis on micro level the following result stands out: A majority of the end users (demand side) do not get support in their relevant working processes

Supply Chain Systems Maturing Towards the Internet-of-Things: A Framework

The Internet-of-Things (IoT) concept has been gradually developing, but it is unclear how extensive this concept is adopted within the supply chain domain. We derive an architectural framework to investigate four layers of ICT deployment. This framework enables practitioners and scientist to specify a status quo on different architectural levels and to identify possibilities for further improvement. Four extensive cases are investigated with this framework. One of the important conclusions is that “IoT” like technology and applications are pioneered in research programs, but operational logistic systems in diverse organizations primarily rely on less advanced technology, organizational structures- and work forms. This work can help in identifying gaps where IoT can strengthen future applications