1 research outputs found
Capturing team performance differences through communication based analyses of team cognition
Team cognition is shaped by team processes (such as interaction,
communication) among the various multidisciplinary team members. Previous
studies emphasize the importance of studying team cognition at a holistic
level for tasks that require specialization of team members. In our view
team cognition includes the team members´ knowledge representations
(individual mental and situational model) as well as those indispensable
team processes that help to create and share the individual knowledge.
Our aim was to explore team performance differences by applying the holistic
view of team cognition, studying team communication. After some content
based static and sequential communicational analyses, we studied some
specific task related communicational utterances in the case of 16 NPP
operator teams in simulation environment. The results have revealed the
importance of well established task relevant information collection
utterances, furthermore the crucial role of coherent information flow.
Results are discussed in terms of the usefulness of communication utterances
in establishing, modifying accurate team knowledge, in order to describe the
underlying process of team performance differences