1 research outputs found
Succeeding with business process reengineering in the financial service industry
A Doctoral Thesis Presented to the Faculty of
The Engineering and Built Environment at the
University of Witwatersrand
In Fulfilment of Requirements
For the Degree of Doctor of Philosophy (PhD)
Johannesburg, South Africa
May, 2016The problem of failed projects has been and still is an interesting topic with many
views emanating through various research avenues. The research presented in
this thesis is one such avenue. In pursuit of Business Process Reengineering
(BPR) via defined and executed projects, the financial institutions of South Africa
have not seemed able to succeed in executing a high number of successful BPR
projects. The research presented in this thesis was undertaken to understand why
this was, even though industry accepted methodologies such as Six Sigma and
Lean Engineering were adopted.
The research focused on understanding what factors influenced the successful
execution of BPR projects, by reviewing prior research and by conducting a case
study. This analysis led to the development of the “Organisation Ring of Influence”
(ORoI) model which highlighted the impact and influence organisation structures
and organisation behaviours have on the successful execution of BPR projects.
The primary objective of the research, however, was to take this understanding
and combine it with the thinking of Systems Theory, more specifically the sociotechnical
problem solving methodology developed by Peter Checkland, known as
Soft Systems Methodology (SSM), in order to develop a management approach. If
applied, the management approach would improve the probability of success of
executed BPR projects. The management approach developed was termed the
“Pre Project Organisation Environment Enablement Model” (P2OE2M).MT201