Understanding the use of Smart Working in Public Administration: the experience of the Presidency of the Council of Ministers

While there is no consensus in terms of what “smart government” includes and how it is related to emergent technologies and innovation in the public sector, in this paper smart working (SW) is regarded as one of the most important initiatives for building smart government. In the Italian public sector—according to the Law n. 81/2017—SW has emerged as a “new” way to define what is considered as an innovative approach to work organisation and human resource management. Analysing the Presidency of the Council of Ministers case study the paper aims to investigate to answer to the following questions: (i) to what extent is the interface between organisational model for working and new technology contextually bound? (ii) what are the combination of the different elements affecting the configuration of SW? (iii) what are the outcomes of SW likely to be for smar-workers, organisations and society