Towards an Integrative Cognitive-Socio-Technical Approach in Health Informatics: Analyzing Technology-Induced Error Involving Health Information Systems to Improve Patient Safety

The purpose of this paper is to argue for an integration of cognitive and socio-technical approaches to assessing the impact of health information systems. Historically, health informatics research has examined the cognitive and socio-technical aspects of health information systems separately. In this paper we argue that evaluations of health information systems should consider aspects related to cognition as well as socio-technical aspects including impact on workflow (i.e. an integrated view). Using examples from the study of technology-induced error in healthcare, we argue for the use of simulations to evaluate the cognitive-socio-technical impacts of health information technology [36]. Implications of clinical simulations and analysis of cognitive-social-technical impacts are discussed within the context of the system development life cycle to improve health information system design, implementation and evaluation

Scenario-Based Design Theorizing:The Case of a Digital Idea Screening Cockpit

As ever more companies encourage employees to innovate, a surplus of ideas has become reality in many organizations – often exceeding the available resources to execute them. Building on insights from a literature review and a 3-year collaboration with a banking software provider, the paper suggests a Digital Idea Screening Cockpit (DISC) to address this challenge. Following a design science research approach, it suggests a prescriptive design theory that provides practitioner-oriented guidance for implementing a DISC. The study shows that, in order to facilitate the assessment, selection, and tracking of ideas for different stakeholders, such a system needs to play a dual role: It needs to structure decision criteria and at the same be flexible to allow for creative expression. Moreover, the paper makes a case for scenario-based design theorizing by developing design knowledge via scenarios

Design for Mobile Mental Health:An Exploratory Review

A large number of mobile mental health apps are available to the public but current knowledge about requirements of designing such solutions is scarce, especially from sociotechnical and user centred points of view. Due to the significant role of mobile apps in the mental health service models, identifying the design requirements of mobile mental health solutions is crucial. Some of those requirements have been addressed individually in the literature, but there are few research studies that show a comprehensive picture of this domain. This exploratory review aims to facilitate such holistic understanding. The main search keywords of the review were identified in a cross-disciplinary requirements workshop. The search was started by finding some core references in the healthcare databases. A wider range of references then has been explored using a snowball method. Findings showed that there is a good understanding of individual design requirements in current literature but there are few examples of implementing a combination of different design requirements in real world products. The design processes specifically developed for mobile mental health apps are also rare. Most studies on operational mobile mental health apps address major mental health issues while prevention and wellbeing areas are underdeveloped. In conclusion, the main recommendations for designing future mobile mental health solutions include: moving towards sociotechnical and open design strategies, understanding and creating shared value, recognizing all dimensions of efficacy, bridging design and medical research and development, and considering an ecosystem perspective

Evaluating the utility of human-machine user interfaces using balanced score cards

Evaluating the utility of Human-Machine Systems’ User Interfaces is not trivial. Several evaluation methods can be used to investigate if the behaviour of the user interface complies with best practices of Human-Machine Interface Design. Even when is possible to agree on which methods to use to conduct the evaluation, defining the utility requires evaluating the interface under analysis toward the company’s goals, or mission. This paper investigates how the utility, perceived by end users of interfaces, can be captured by a research instrument, as well as be represented by a structured approach based on Usability evaluation and Balanced Score Cards methodology. This is an alternative demarche for accessing the Usability of a Software System, and the main goal is helping designers and administrators to maintain and improve their systems.This work was supported by Conselho Nacional de Pesquisa (CNPq), COMPETE: POCI-01-0145-FEDER-007043, and by FCT – Fundação para a Ciência e Tecnologia within the R&D Units Project Scope: UIDB/00319/2020. We also thank Instituto Federal de Educação, Ciência e Tecnologia de Goiás (IFG)

The Research-Practice Gap: An Explanatory Factor for Automotive HMI Customers’ Complaints?

International audienceAutomotive HMI development was historically feature and technology-driven. Over time, we witnessed a shift in focus from physical to cognitive issues, especially due to technology evolution and embedded HMI complexification. This made adapting automotive HMI development process a necessity to address human factors and cognitive ergonomics challenges in design/evaluation phases. It is in this context that car manufacturers enhanced the traditional systems engineering logic (V like model) thanks to the User-Centered Design cycle (UCD). But, despite this user centric approach, some customers' complaints and usability issues concerning automotive HMI are reported. Why is it so? To answer this question a research is underway. In this article, we (1) describe the work that led us to consider the research-practice gap as a candidate factor explaining why the user centric approach fails and (2) describe what we are planning to do as next steps

POLITeam Bridging the Gap between Bonn and Berlin for and with the Users

This paper describes the initial design, our development approach and the first experiences of the POLITeam project