Developing a model of the behavioural intentions of older adults towards internet service providers : a UK perspective

Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holdersCountries around the globe have an ageing population that faces problems such as cognition, memory and visual difficulties. Mobile devices and products are part of daily life and to utilise them the role of internet service providers is essential. This research-in-progress paper aims to identify and evaluate factors that influence the older population’s (over 50 years) selection of an internet service provider (ISP) as well as their continuous intention and behaviour to remain with the ISP. The outcomes of this research study are aimed at policymakers, academia and industryFinal Published versio

How do older adults communicate with the UK public sector? : Comparing online communication channels

Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holdersGovernments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults’ choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizensFinal Published versio

Silver Surfers : Social Inclusion or Exclusion in a Digital World

Funded and commissioned by Microsoft's Unlimited Potential Programme, with contributions from Citizens Online and UH. This report was the output from the project.When one considers the population profile of a country, no longer is the emphasis upon mortality rates of younger people. As the years progress, enhancements to the quality of life have led to an increasingly ageing society. The emphasis globally has changed to provision for all age groups as a result. In this report, we determine how Information and Communication Technologies (ICTs) are being introduced through programmes by a variety of agencies into the lives of one particular population group – the silver surfer. The context of this report is the United KingdomFinal Published versio

Investigating reengineering teams in the context of business process change

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University, 27/06/2000.This research is concerned with investigating reengineering teams in the context of business process change, or more widely known, business process reengineering (BPR). Business Process Change, on the one hand, is still considered as being an approach that is required in recent times. Reengineering teams (teams that are involved with the planning, analysis and design of the approach) on the other hand, have been viewed to be essential for the development and implementation of BPR. Bearing these points in mind, it was discovered that although the reengineering teams area warrants attention, there has been little attention paid to it. In the reengineering area, specifically, this research aims to address two main issues: first, the role of reengineering teams in business process change and second, the human and organisational aspects that surround the teams. For this, the research applied several steps and they are described in the following paragraphs. To discover the role of the reengineering teams in the context of business process change, it was initially assumed that the foundations of the BPR lie in organisational change. Using this assumption, it became simpler and clearer to determine the exact role of teams. With regards to the human and organisational aspects, a strategy unique to the topic was adopted. At the outset, some human and organisational aspects that are more commonly found in the organisational behaviour and psychology areas were revealed and research with regards to these particular aspects was described. Whilst that was the theoretical side of the research, the research then had to determine whether the deductions formed from the theoretical side were evident in practice. For the empirical results, the research used a combination of approaches in order to obtain the desired results. A qualitative approach that has its foundations in Interpretivism was the methodology used in the research. The ontology assumed then that subjective meanings could be assumed to reconstruct reality. Evidence from practice was obtained using initially, two pilot studies. Further, a multiple case study strategy and the research techniques of mainly, interviews and referring to archival documents were utilised. Once the data was analysed, a theory that could be used for future research in the reengineering teams area was developed. This was arrived at using a combination of certain grounded theory techniques, particularly, the forming of categories and coding. The findings suggested that reengineering teams are imperative for BPR and that some of the selected human and organisational aspects are evident in the newly formed theory

Smartphones Adoption and Usage of 50+ Adults in the United Kingdom

This is an Accepted Manuscript of a book chapter published by Routledge in Jyoti Choudrie, Sherah Kurnia, and Panayiota Tsatsou, eds., Social Inclusion and Usability of ICT-enabled Services, on October 2017, available online at: https://www.routledge.com/Social-Inclusion-and-Usability-of-ICT-enabled-Services/Choudrie-Kurnia-Tsatsou/p/book/9781138935556. Under embargo until 30 April 2019.Peer reviewedFinal Accepted Versio

Older Adults in Households and e-Government services in Saudi Arabia, Hail City: A digital Divide Study of Adoption, Use and Diffusion.

The subjects of ICTs adoption and e-Government services have been widely investigated by researchers. It is an indication of the significant roles that can be brought to individuals and societies by ICTs and e-Government. Enhancing efficiency and effectiveness of governmental services being delivered to citizens (G2C) is the ultimate goal. However, many groups within societies are considered to be benefiting less from e-Government, as they are less receptive to ICTs. This has created a phenomenon known as digital divide. Amongst these groups are the older adults; therefore, this study attempts to detect and explain the challenges existing for elderly when using e-Government services in a developing country of the Middle East, in this case Saudi Arabia. The study uses a quantitative approach in which survey questionnaires will be distributed to households’ residents (50 years old and above) in Hail city. The study will make a positive contribution to the existing literature on e-Government adoption, older adults and related body of knowledge. It will also produce relevant data that can be of assistance to Government policy makers and to the ICT industry

Successful Broadband Projects in the Public Sector - a Service Innovation Perspective

This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.---- Copyright IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE. --DOI : 10.1109/HICSS.2007.50

Silver surfers adopting and using Facebook? A quantitative study of Hertfordshire, UK applied to organizational and social change

This document is the Accepted Manuscript version of the following article: Jyoti Choudrie, ‘Silver surfers adopting and using Facebook? A quantitative study of Hertfordshire, UK applied organizational and social change’, Technological Forecasting and Social Change, Vol. 89, pp. 293-305, November 2014. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/ The final, published version is available online at DOI: http://dx.doi.org/10.1016/j.techfore.2014.08.007 © 2014 Elsevier Inc. All rights reserved.With an ageing population that is on the increase, there are many older adults still in employment well past their retirement age. Currently, technological developments in the form of Online Social Networks (OSN1) are also impacting society and organizations alike, with organizations searching for ways to cope with these changes. The aim of this research study is to investigate the factors affecting the likelihood of adoption and use of OSN within an older population. Using an online questionnaire, empirical data was drawn from Hertfordshire, a vicinity in the United Kingdom, and analysed using the Partial Least Squares method. The findings revealed that — in a household situation — older individuals adopt internet technologies if they have ‘anytime access’ to internet capable devices, a fast reliable internet connection, the support of their family and friends, as well as an apparent provision of privacy. For organizations, these findings indicate that the provision of a technical/trusted support department is essential, as is the provision for broadband and reliable internet connections. For academia, this research identifies factors that have been developed using theoretical concepts that will impact older adults' adoption and use of new technologies, but requires further research into whether these factors will impact a cross generation of workers in the organizationPeer reviewe

Emerging Learning Technologies: Integrating Web 2.0, Tablet PC\u27s and Social Learning into Pedagogy

The goal of this workshop is to provide hands-on experience developing skills using a combination of tabletpc features and web 2.0 applications to enhance the teaching and learning process. This interactive presentation will focus on demonstrating applications and techniques such as whiteboarding, social learning tools, multimedia creation, ink-based document creation, and real-time multimedia collaboration. This workshop will introduce various Web2.0 applications and social learning concepts such as virtual worlds, wiki, serious game environments and social referencing / bookmarking tools; along with the potential benefits and challenges of each application. The workshop will only introduce innovative collaboration techniques and Web2.0 applications that can be easily and cost effectively integrated into the curriculum