Regulatory Compliance and Web Accessibility of UK Parliament Sites

This research seeks to review whether web accessibility and disability laws lead to strong compliance among UK e-government web sites. This study samples 130 sites of the UK members of Parliament using an online accessibility testing tool and determines if the site design complies with disability laws and Web Content Accessibility Guidelines (WCAG). Awareness is raised about issues disabled users face when attempting to use UK e-government sites. A discussion of UK and international disability law is reviewed in light of web accessibilty: the UK’s Disability Discrimination Act (DDA) of 1995 and the UN Treaty on the Rights of the Disabled. Although these mandates aim to provide equality in access to web sites for people with disabilities, the results of this study show that total openness of these sites is not widespread and the mere existance of laws does not guarantee compliance

An Examination of Privacy Policies of Global University Web Sites

Due to demand in online services, universities throughout the world are increasing the content of their Web sites and adding features, such as online applications and e-learning. However, adding online services requires that personal data is kept within computerized systems, thus putting personal private information at risk. Online consumers express concern about the risk of their personal private data and demand to know how organizations will protect their records. It is imperative that firms have mechanisms to guard their data and publish protection information within online privacy policies to mitigate user distrust. However, although industry privacy groups may recommend better protection and some countries may legislate its use; this is not universal in all university sites. This study analyzes 90 universities site throughout the world to determine the use of privacy protection. The results show a lack of use of certain privacy mechanisms. The research suggests methods for improving protection

Asian Government Usage of Web 2.0 Social Media

The rise of Web 2.0 social sites, such as Facebook, Twitter and YouTube has brought significant changes and opportunities for both online consumers and governments. These tools have changed the ways Internet users communicate with each other and their governments, and allow for greater social participation. The number of worldwide users is growing significantly and their expectations for more services are rising. However, this has not translated into Asian governments totally encompassing the implementation functions and services using these tools. This research investigates the level of government participation of 50 Asian governments of three social media sites. The results show that a minority of Asian governments (approximately 30 percent) are using Web 2.0 tools for communication and information dissemination. The study found that if social sites were utilised, most governments used them for a) information dissemination on official government channels, b) education and c) tourism. The implications are that governments are missing opportunities to better server their citizens and reach the growing number of Internet users. Instead of avoiding these new technologies, governments should develop an overall strategic plan for all agency levels to participate in social networks, and develop a coordinated effort to develop and implement the tools

Empirical Study of Privacy Issues Among Social Networking Sites.

Social media networks are increasing their types of services and the numbers of users are rapidly growing. However, online consumers have expressed concerns about their personal privacy protection and recent news articles have shown many privacy breaches and unannounced changes to privacy policies. These events could adversely affect data protection and compromise user trust, thus it is vital that social sites contain explicit privacy policies stating a comprehensive list of protection methods. This study analyzes 60 worldwide social sites and finds that even if sites contain a privacy policy, the site pages may also possess technical elements that could be used to serendipitously collect personal information. The results show specific technical collection methods most common within several social network categories. Methods for improving online privacy practices are suggested

Online Technology Management Student Tutorial Case Study

This paper presents a case study of implementing online video-based tutorials to enhance student learning. Initially, these tutorials were developed using a software product, Camtasia, to mitigate learning differences between traditional-based classrooms versus online classes. Because online students often did not receive the same hands-on and visual learning modality that was available to students on traditional classroom settings, tutorials were assumed to level the playing field between these two groups. However, after two years of developing and integrating these tutorials into online classes, it was found that only a small minority of students were using them. Other issues were that tutorials took a long time to develop, and many lecturers felt they were ineffective. This case describes the reasons the tutorials were developed, the integration process, issues raised, and implications for future development

An Examination of Privacy Policies of US Government Senate Websites.

US Government websites are rapidly increasing the services they offer, but users express concerns about their personal privacy protection. To earn user's trust, these sites must show that personal data is protected, and the sites contain explicit privacy policies. This research studied privacy policy protection of 50 US Senate sites and found that few had comprehensive elements of privacy policies and a general lack of protection of personal data that could be obtain from the website. The study reviewed which specific privacy elements are most often mishandled, as well as suggestions for improving an overall online privacy practice

European Digital Libraries: Web Security Vulnerabilities

Purpose – The purpose of this paper is to investigate the web vulnerability challenges at European library web sites and how these issues can affect the data protection of their patrons. Design/methodology/approach – A web vulnerability testing tool was used to analyze 80 European library sites in four countries to determine how many security vulnerabilities each had and what were the most common types of problems. Findings – Analysis results from surveying the libraries show the majority have serious security flaws in their web applications. The research shows that despite country-specific laws mandating secure sites, system librarians have not implemented appropriate measures to secure their online information systems. Research limitations/implications – Further research on library vulnerability throughout the world can be taken to educate librarians in other countries of the serious nature of protecting their systems. Practical implications – The findings serve to remind librarians of the complexity in providing a secure online environment for their patrons and that a disregard or lack of awareness of securing systems could lead to serious vulnerabilities of the patrons' personal data and systems. Lack of consumer trust may result in a decreased use of online commerce and have serious repercussions for the municipal libraries. Several concrete examples of methods to improve security are provided. Originality/value – The paper serves as a current paper on data security issues at Western European municipal library web sites. It serves as a useful summary regarding technical and managerial measures librarians can take to mitigate inadequacies in their security implementation

Enhancing Team Dynamics in an Online Learning Environment

The corporate world considers the ability of employees to work well within a team environment as a critical factor in success and expects potential employees to gain experience of team work during their university education. Although team projects have been well-incorporated into the traditional curriculum in higher education, the advent of online learning has created challenges in ensuring effective team dynamics. This research presents a case study implementing an online team learning approach designed to create a positive learning environment at St. Petersburg College. In the original online environment, both staff and students encountered a variety of concerns and ineffective team dynamics. These issues were addressed by the course team using a variety of formalized rocedures, best practices and team documents. This led to improved student interactions, better quality of assignments, as well as lecturers spending less time on team management issues

Case Study in Email Reponses of European Travel Agencies

The rise of the Internet has brought significant changes and opportunities for online travel sites. Consumers are using a variety of technologies, such as form-based or email inquiries to contact travel agents. However, although customer expectations of service have risen, this has not translated to a rise in customer service response from travel site owners. This research will analyze differences in online form-based queries versus email based queries for European travel agents. It will review if any significant differences exist between these two methods, as well as significant differences among agencies in various countries, as well as effectiveness in answering consumer queries in the tourism industry