Quality system organization and quality tools

Pun efekat primene alata kvaliteta zahteva pravilan izbor i međusobnu koordinaciju alata kvaliteta, pa su stoga u radu najpre definisani relevantni alati kvaliteta. Na izbor i primenu alata kvaliteta utiče veliki broj faktora, organizacionog i tehničkog karaktera, pa su, u radu date osnovne postavke za projektovanje, odnosno organizaciono strukturiranje sistema kvaliteta, koje se oslanjaju na opšte principe projektovanja organizacije, a prema kojima je predložen model za projektovanja organizacione strukture sistema kvaliteta. Konačno, predložena je i klasifikacija alata kvaliteta prema primeni u radnim sistemima preduzeća koja se može smatrati i smernicama za njihovu primenu u praksi.Full effect of quality tools application needs it’s adequate choice and coordination, for that reason, in this paper, relevant quality tools are defined. Quality tools choice and application are influenced by many organizational and technical factors, then are given basic premises for quality system’s design, that are based on organization design’s principles and, according to them is proposed model for quality system’s structure design. Finally, there is proposed, among other, classification of quality tools deployment according to application in organization functions, that also presents a recommended way for application

Quality system organization and quality tools

Pun efekat primene alata kvaliteta zahteva pravilan izbor i međusobnu koordinaciju alata kvaliteta, pa su stoga u radu najpre definisani relevantni alati kvaliteta. Na izbor i primenu alata kvaliteta utiče veliki broj faktora, organizacionog i tehničkog karaktera, pa su, u radu date osnovne postavke za projektovanje, odnosno organizaciono strukturiranje sistema kvaliteta, koje se oslanjaju na opšte principe projektovanja organizacije, a prema kojima je predložen model za projektovanja organizacione strukture sistema kvaliteta. Konačno, predložena je i klasifikacija alata kvaliteta prema primeni u radnim sistemima preduzeća koja se može smatrati i smernicama za njihovu primenu u praksi.Full effect of quality tools application needs it’s adequate choice and coordination, for that reason, in this paper, relevant quality tools are defined. Quality tools choice and application are influenced by many organizational and technical factors, then are given basic premises for quality system’s design, that are based on organization design’s principles and, according to them is proposed model for quality system’s structure design. Finally, there is proposed, among other, classification of quality tools deployment according to application in organization functions, that also presents a recommended way for application

Contingency factors influence on application of quality tools

U radu se kroz eksperimentalno istraživanje u preduzećima motorske industrije uticaj kontingentnih faktora na pouzdanost proizvoda kroz primenu kvaliteta.The subject of this paper is an experimental research done in motor industry enterprises that analysis influence of contingency factors on products reliability through application of quality tools

Contingency factors influence on application of quality tools

U radu se kroz eksperimentalno istraživanje u preduzećima motorske industrije uticaj kontingentnih faktora na pouzdanost proizvoda kroz primenu kvaliteta.The subject of this paper is an experimental research done in motor industry enterprises that analysis influence of contingency factors on products reliability through application of quality tools

Research of the operational availability and capacity utilization in the metal processing industry

U radu se pokazuje neophodnost paralelnog utvrđivanja raspoloživosti i iskorišćenosti proizvodnih u metalopreradi, jer se samo na taj način dobija pouzdana i slika ova dva fenomena.The paper deals with the necessity of concurrently determining the operational availability and capacity utilization in the metal processing industry, as only by such means can a reliable and complete overview of those phenomena be attained

Research of the operational availability and capacity utilization in the metal processing industry

U radu se pokazuje neophodnost paralelnog utvrđivanja raspoloživosti i iskorišćenosti proizvodnih u metalopreradi, jer se samo na taj način dobija pouzdana i slika ova dva fenomena.The paper deals with the necessity of concurrently determining the operational availability and capacity utilization in the metal processing industry, as only by such means can a reliable and complete overview of those phenomena be attained

Analysis of the importance of drug packaging quality for end users and pharmaceutical industry as a part of the quality management system

In this study, we collected and analyzed information on the importance of drug packaging quality to end users and pharmaceutical industry, as an indicator of the process of traceability and originality of drugs. Two surveys were conducted: one among the end users of drugs (252 patients) and the other among professionals working in seven pharmaceutical companies in Serbia. For most end users (82.5%) quality on the packaging of drugs was important, but only 41.8% of them thought that the appearance of the packaging could be an indicator of genuinity of drugs. The existence of the control marks (KM) on drug packaging was not of great importance, since most of them (86.9%) know, its function, but majority (60.2%) would nevertheless decide to buy the drug without KM. Regarding the experts from the pharmaceutical industry, more then two-thirds of them (68.4%) believed that the existence of KM did not contribute to efficient operations. Although a great number of pharmaceutical industry professionals (84.2%) answered that the introduction of GS1 DataMatrix system would allow for complete traceability of the drug from the manufacturer to the end user, only 22.2% of them introduced this system to their products. This study also showed that domestic producers did not have a great interest for additional protection (special inks, holograms, special graphics, smart multicolor design, watermark, chemically labeled paper and cardboard etc..) on their products, given that only 15.8 % of them had some kind of additional protection against counterfeiting. Monitoring drug traceability from a manufacturer to end user is achieved by many complex activities regulated by law. A high percentage of responders said they were satisfied with the functionality of traceability systems used in their companies. As a way to increase the quality of drug packaging and business performance most responders saw in the continuous improvement of the system of traceability within the company's overall quality management system. For them, a big financial investment in the complete traceability chain was not feasible because of the inability to achieve competitive prices in the market. Since only three of surveyed companies were part of international chains, these findings open the path for new research that would include more multinational drug manufacturers from the region, in order to fully comprehend the importance of investing in the drug chain traceability and protection against counterfeiting, as a part of total quality management process in the pharmaceutical industry. [Projekat Ministarstva nauke Republike Srbije, br. 179001

Two aspects of concentration in Serbian banking sector

This paper aims to approach concentration in the banking industry from two perspectives. Broader analysis shows that capital markets are underdeveloped and that Serbian financial system is bank based. Analysing the concentration from a more narrow perspective, authors concluded that the banking sector in Serbia is characterized as a highly fragmented one, but the reduction in number of banks did not lead to an increase in the concentration of any of the analysed parameters, thus the level of concentration is moderately low. Detail analysis of selected countries was performed as comparative analysis. Unfortunately, it was impossible to make a universal conclusion about whether reducing the number of banks affects positively or negatively the level of concentration

Serbian Hotel Industry Development

Investing in hotel industry is of immense importance for developing countries. The Republic of Serbia has both potential and opportunities for tourism development. One of the advenatages is its favorable territorial position of the country at the intersection of the main roads of Europe and Asia. In this way, Serbia has become very popular destination for Western Europe tourists over the past few years. In the last ten years, investments in hotel industry increased after arrivals the most popular hotel chains. This study aims at providing an overview of previous investments in the hotel industry and analyzing the needs for high category hotels. Special attention was paid to Crowne Plaza Hotel which appeared in the market in December, 2013 and contributed to the development of economic growth in Serbia

International standards for quality management in tourism

Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000)