14 research outputs found
The Effects of Service Types and Service Failure on Service Recovery: Moderating Effects of Rapport
Full text link
An Analysis of a Causal Relationship between a Franchise Coffee Shopโs Servicescape Factors and the Ability to Provide Service with Customer Satisfaction and Loyalty
Full text link
A Study on the Effects of Consumption Emotion of the Users of Internet Shopping Malls on Customer Satisfaction and Customer Loyalty in China: Focused on the Moderating Effect of Service Quality
Full text link
The Measurement and Importance of Service Quality in the Retailing of Recreational Services
Full text linkPseudomonas aeruginosa eradicates Staphylococcus aureus by manipulating the host immunity
Full text link
