3 research outputs found
Examining service shortfalls
- Author
- Anderson JC
- Andrews JC
- Armstrong RW
- Ayeh JK
- Baker DA
- Betty Weiler
- Bolton RN
- Chan A
- Chang RCY
- Chen Y
- Chen Y
- Cohen E
- Cronin JJJ
- Dickson S
- Dwyer L
- Dwyer L
- East R
- Gong JH
- Grönroos C
- Hair JF
- Hanyu Chen
- Harris LC
- Huang S
- Jim W
- Johnson MD
- Kandampully J
- Keating B
- King B
- Koriat A
- Lam T
- Lee S
- Li M
- Lin CT
- Liu J
- Mak AHN
- Martin Young
- Middleton VTC
- Min H
- Mok C
- Moutinho L
- Nadiri H
- Parasuraman A
- Parasuraman A
- Parasuraman A
- Parasuraman A
- Park JW
- Prideaux B
- Rezabakhsh B
- Sasser WE
- Schwartz Z
- Sheng X
- Snelgrove R
- Ting DH
- Tosun C
- Tourism Research Australia
- Veronica L
- Wang KC
- Wang KC
- Wang KC
- Wang Y
- Wang Y
- Wei Q
- Weiler B
- Wong C
- Yap KB
- Yi Y
- Zeithaml VA
- Zhang HQ
- Zhang HQ
- Zhang Y
- Zhu T
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
No full textTranslating satisfaction determination from health care to the automotive industry
- Author
- A Caruana
- A Herrmann
- A Laith
- A Lindgreen
- A Parasuraman
- A Parasuraman
- A Parasuraman
- A Pruyn
- A Ravald
- A Trout
- A Tukker
- AA Rothman
- AC Soteriou
- AD Vonne La
- AK Jha
- B Bursch
- B Cooil
- B Dong
- B Mittal
- BC Sun
- BC Sun
- Björn M. Eskofier
- C Blanchard
- C Fornell
- C Fornell
- C Grönroos
- C Grönroos
- C Hare
- C Homburg
- C Homburg
- C-MJ Yu
- CF Surprenant
- CG Blanchard
- CL Corbin
- CP Blocker
- D Bendall-Lyon
- D Brody
- D Yagil
- DA Thompson
- DJ Flint
- DL McKee
- ED Boudreaux
- EPZ Brito
- EW Anderson
- EW Anderson
- EW Anderson
- F Faul
- F Reichheld
- F Wynstra
- FA Frost
- GAJ Churchill
- GJ Biehal
- GL Shostack
- GL Shostack
- GM Leydon
- GR Gilbert
- GT Lau
- H Björvell
- H Gebauer
- H Lee
- H Lee
- H Oh
- I Gil
- I Pitrou
- J Baker
- J Kohl
- J Mattsson
- J Sitzia
- JC Sweeney
- JJJ Cronin
- JJJ Cronin
- JK Maher
- JL Jackson
- JL Mack
- JM Bloemer
- JMM Bloemer
- Joachim Hornegger
- Johann Prenninger
- Johannes Kornhuber
- Judith Volmer
- JW Osborne
- K Dickersin
- K Gwinner
- K Kristensen
- K Randheer
- K Sivakumar
- K Yieh
- KA Robinson
- KD Hekkert
- KE Reynolds
- KJ Rhee
- L-T Bei
- L-Y Cheng
- LA Bettencourt
- LA Giordano
- LB Samuels
- LM Yarris
- LRM Rocha
- M An
- M Bouman
- M Jemmasi
- M Rao
- M Raposo
- MA Jones
- MD Johnson
- MF Hall
- MJ Bitner
- MJ Bitner
- MJ Bitner
- MJ Crawford
- MK Hui
- MK Hui
- ML Meuter
- MR Solomon
- MS Walker
- N Seth
- N Walter
- NP Archer
- O Carrasquillo
- P Dabholkar
- P Gaiardelli
- P Hackl
- P HĂĽnecke
- PA Dabholkar
- Patrick Vesel
- PC Verhoef
- PC Verhoef
- PL Hudak
- PR Yarnold
- R Bennett
- RA Spreng
- RA Westbrook
- RE Anderson
- RK Teas
- RL Oliver
- RP Bagozzi
- S Brown
- S Devaraj
- S Dong
- S Meinzer
- S Venn
- S-C Chuang
- S-H Hsu
- SA Blackwell
- SC Makarem
- SM Keaveney
- SM Keaveney
- SS Andaleeb
- Stefan Meinzer
- SW Brown
- T Hennig-Thurau
- T Hennig-Thurau
- T Isaac
- TO Jones
- V Kumar
- V Mittal
- VA Zeithaml
- VA Zeithaml
- W Boulding
- W MĂĽller
- W Nie
- WG Mangold
- WJ Deng
- WK Darley
- WY Huang
- WZ Ford
- Y Xu
- Z Dun van
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textCustomer satisfaction and brand loyalty to electronic home appliances in Bangladesh: the contingent role of brand trust
- Author
- A Chattopadhyay
- A Chaudhuri
- A Dwivedi
- A ErciĹź
- A Eshghi
- A Ghazzawi
- A Ishizaka
- A Ledikwe
- A Manthiou
- A Mehrabian
- A Parasuraman
- A Pourdehghan
- A Sahin
- A Shuv-Ami
- AA Hamzah
- AA Razak
- AA Razak
- AJ Bush
- AR Walls
- BH Schmitt
- BH Schmitt
- BJ Pine
- C Fornell
- C Makanyeza
- C Menidjel
- C Meyer
- C Nitzl
- C Veloutsou
- C-F Chen
- C-F Chen
- CC Chen
- CC Huang
- CJ Thompson
- CK Ayo
- CMJ Lee
- D Bapat
- D Gambetta
- D Gligor
- D Herhausen
- DA Aaker
- DA Aaker
- E Delgado-Ballester
- E Delgado-Ballester
- E GĂĽrbĂĽz
- E Hirata
- E Schreuder
- E Tsoukatos
- EC-X Aw
- EH Erikson
- F Redl
- FR Dwyer
- G Sureshchandar
- GB Voss
- GH McDougall
- GT Lau
- H Nayebpour
- H Oh
- HA Mabkhot
- I Giritlioglu
- ID Rigopoulou
- IG Simmons
- J Carroll
- J Henseler
- J Henseler
- J Henseler
- J Henseler
- J Zhang
- JA Bakar
- JB Barney
- JB Rotter
- JD Lewis
- JDW Bruwer
- JF Hair
- JF Hair
- JF Hair
- JF Moore
- JFJ Hair
- JJ Brakus
- JJJ Cronin
- JK Rempel
- JRM Hanaysha
- JY Chung
- K Brunsø
- K Moorthy
- K Surya
- K-S Fam
- L Innocenti
- L Jiang
- L Lakhal
- L Quaratino
- L-T Bei
- M Deutsch
- M Iwashita
- M Khamitov
- M O'Dwyer
- M Shamsudin
- M Shamsudin
- M Shamsudin
- MB Holbrook
- MB Holbrook
- MB Holbrook
- MB Uddin
- MB Uddin
- MDF Khamis
- MI Hamzah
- MM Lele
- MNK Saunders
- MR Shaharudin
- MS Murugan
- MUH Uzir
- MUH Uzir
- MUH Uzir
- N Kock
- N Rajput
- N Urbach
- NO Mantey
- O Fazal
- O Gök
- OS Al-Kwifi
- P Adams
- P Gaiardelli
- P Kotler
- P Kotler
- P Kotler
- P Kotler
- P Rita
- P Sathya
- PS Adler
- R Chinomona
- R Chinomona
- R Chinomona
- R Kant
- R Kline
- R Sánchez-Fernández
- R Yan
- RA Oliva
- RB Woodruff
- RC Lewis
- RC Mayers
- RD Putnam
- RL Oliver
- RL Oliver
- RL Oliver
- RM Morgan
- RS Russell
- S Agnihothri
- S Ahmed
- S Bresciani
- S Hassan
- S Jakpar
- S Kundu
- S Murali
- S Vandermerwe
- S-G Moon
- S-O Gerdt
- SD Hunt
- SJ Newell
- SO Olsen
- T Erdem
- T Feng
- T Fernandes
- T Mmutle
- T Ramayah
- TJ Gerpott
- TS Teo
- U Sekaran
- U Yousaf
- V Liljander
- VA Zeithaml
- VM Thielemann
- W-H Tsai
- X Yu
- Y Keshavarz
- Y Yi
- Y-S Chen
- Z Chen
- Z Ehsani
- Ă– Davras
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full text
