9 research outputs found
Staff and patient feedback in mental health services for older people
OBJECTIVES: To compare the views of patients and staff on the quality of
care provided on a psychogeriatric assessment ward over a five year period.
To describe the quality improvements which were made as a result of their
respective comments. DESIGN: Structured interviews were conducted with both
patients and staff to obtain qualitative feedback and suggestions for
improvement. An analysis of the percentage of positive and negative
comments made by both patients and staff was used to compare the levels of
satisfaction on a variety of aspects of the service provided. SETTING:
Psychogeriatric inpatient assessment ward. SUBJECTS: 75 patients and 85
staff interviews were conducted. MAIN MEASURES: Structured interviews
covering various aspects of service quality. RESULTS: Staff and patients
picked up on different aspects of service quality as important. Quality
improvements which arose from the interviews were clearly different.
Generally patients were more positive about the physical environment and
standards of professional care than staff, but less positive about issues
of privacy, social interaction, and empowerment. CONCLUSIONS: The
perspectives of patients and staff in this area are not interchangeable.
Both series of interviews led to several positive changes in the quality of
care. Interviews with staff seem to have been valuable in a low morale
situation. A structured interview format provided patients with an
opportunity to feedback openly and led to changes in service quality which
would not otherwise have occurred
ATTITUDE MEASURES IN EVALUATION RESEARCH: A RESEARCH NOTE
The paper focuses on the use of attitude measures in evaluation research. It is suggested that attitude measures can assist evaluators in surmounting the problems of assessing program effectiveness both in process and impact evaluations. Attitude change can be conceptualized as the intended output of programs, as intervening between program variables and behavior or as proxy measures of behavioral target variables that are not readily measurable. Attitude measures can play avital role in evaluation research if an adequate methodology is employed. Copyright 1986 by The Policy Studies Organization.