Search CORE

5 research outputs found

Exceeding Guest Expectations

Author: C.Stuart
J.Carlzon
M. L.Kasavana
R.Angelo
S.Baker
Publication venue: 'IGI Global'
Publication date: 01/01/2015
Field of study

Investigating the Role of Service Encounter in Enhancing Customer Satisfaction

Author: B. L.Myers
D. L.Hoffman
J. M.Ferguson
J.Carlzon
L. C.Schaupp
L.Shostack
M.Gabbott
M.Yesil
R.Krampf
R.Levary
W. H.DeLone
Publication venue: 'IGI Global'
Publication date
Field of study

Research on Food Allergy Information using Smart Mobile Media Devices to Enhance Communication at Restaurants

Author: A.Toffler
C. K.Prahalad
C.Lovelock
H.Schultz
J. W.Creswell
J.Carlzon
K.Albrecht
K.Albrecht
K.Sakai
S.Saiki-Craighill
T.Imamura
T.Kondo
T.Ogawa
T.Sugimoto
V.Grover
Publication venue: 'IGI Global'
Publication date
Field of study

Co-Creation between Food Allergy Customers and Restaurants using Mobile Devices

Author: A. F.Payne
A. R.Walls
A.Fujitsuka
A.Toffler
C. J.Metelka
C. K.Prahalad
C. K.Prahalad
C.Lovelock
D.Ballantyne
E.Saito
G.Shaw
H. R.Yen
H.Schultz
J. W.Creswell
J.Carlzon
J.Hwang
J.Kivela
J.Matthing
J.Spohrer
K.Albrecht
K.Albrecht
K.Hattori
K.Sakai
M.Ogawa
M.Takayanagi
P.Chathoth
R. F.Lusch
R. L.Daft
R.Normann
R.Normann
R.Reuland
S. L.Vargo
S. L.Vargo
S. L.Vargo
S. L.Vargo
T.Imamura
T.Kondo
T.Ogawa
T.Sugimoto
V.Grover
Y.Haga
Y.Ikeda
Y.Kanagawa
Publication venue: 'IGI Global'
Publication date: 01/01/2014
Field of study

The Development of Synergy Model on Internal and External Suppliers for Asian Airlines Industry

Author: A.Mukherji
C. W. L.Hart
C.Grönroos
C.Grönroos
D. N.Burt
D.Helman
E.Gummesson
E.Little
G.Fisk
J. F.Reynoso
J. G.Barnes
J.Carlzon
J.Heskett
K. F.Mahnert
L. L.Berry
L. L.Berry
L. L.Berry
L. L.Berry
L. L.Berry
M. C.Cooper
M. J.Maloni
M.Christopher
M.Hutt
O.Harari
O.Harari
R. B.Handfield
R. S.Tibben-Lembke
R.Normann
T. G.Hawkins
T. W.Thompson
V. A.Zeithaml
W. R.George
Publication venue: 'IGI Global'
Publication date
Field of study

core

core