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15 research outputs found

Applying Service Quality Metrics for E–Urban Governance

Author: A.Kundu
A.Parasuraman
J. M.Carman
Publication venue: 'IGI Global'
Publication date: 01/01/2014
Field of study

Does Perceived Service Quality Affect Patient Satisfaction?

Author: A.Parasuraman
D. E.Headley
J. M.Carman
P.Kotler
R. S.Lytle
R.Rohini
Publication venue: 'IGI Global'
Publication date
Field of study

Gap Analysis and Infrastructure Requirement for Tourism Development in the State of West Bengal

Author: D. K.Das
J. M.Carman
J. M.Negi
J.Getty
M. G.Gundersen
N.Ray
S. J.Page
Publication venue: 'IGI Global'
Publication date: 01/01/2015
Field of study

Evaluating the Dimensions of Web-Based Software System Service Quality

Author: A. M.Smith
A.Parasuraman
J. M.Carman
L. J. M.Coulthard
M.Raman
R.Connolly
S.Bandyopadhyay
T.Kuo
Y. N.Li
Y.Kuo
Publication venue: 'IGI Global'
Publication date: 01/01/2010
Field of study

Measuring Service Quality of Commercial Banks in an Underdeveloped Economy

Author: A. Z.Parasuraman
A. Z.Parasuraman
A.Sarma
J. D.Wisner
J. M.Carman
J.Cronin
J.Sudhahar
M. A.Bhat
P. A.Dabholkar
Publication venue: 'IGI Global'
Publication date: 01/01/2014
Field of study

A New Frontier in the Satisfaction of the Cultural Tourist

Author: A.Boswijk
A.Mattiacci
A.Parasuraman
C.Baccarani
D.Gura
G.Tardivo
J. M.Carman
M.Matskin
M.Vernuccio
M.Viassone
P. J.Sheldon
R.Ashford
R.Likert
S. K.Jain
S.Gambari
S.Silvestrelli
V.Parales Blanco
W. H.Delone
Publication venue: 'IGI Global'
Publication date: 01/01/2015
Field of study

A New Frontier in the Satisfaction of the Cultural Tourist

Author: A.Boswijk
A.Mattiacci
A.Parasuraman
C.Baccarani
D.Gura
G.Tardivo
J. M.Carman
M.Matskin
M.Vernuccio
M.Viassone
P. J.Sheldon
R.Ashford
R.Likert
S. K.Jain
S.Gambari
S.Silvestrelli
V.Parales Blanco
W. H.Delone
Publication venue: 'IGI Global'
Publication date: 01/01/2014
Field of study

An Uncertain Decision Making Process Considering Customers and Services in Evaluating Banks

Author: A.Kaufmann
A.Parasuraman
D.Walker
E. A.Morash
E.Fontela
J. M.Carman
J.Anton
L. J.Mullins
M.Christopher
M.Christopher
R. T.Rust
S. P.Robbins
S. S. K.Lam
S.Marx
T. L.Saaty
T. L.Saaty
T.Evangelos
W.Goosen
Publication venue: 'IGI Global'
Publication date: 01/01/2015
Field of study

Gap Analysis and Infrastructure Requirement for Tourism Development in the State of West Bengal

Author: A. W.Tor
A.Atkinson
A.Ghobadian
B.Edvardsson
C.Grönroos
D. K.Das
E.Babakus
F.Brown
G. A.Churchill
J. D.Barsky
J. J.Cronin
J. M.Carman
J. M.Negi
J. P.Lea
J.Brohman
J.Getty
K.Butcher
M. G.Gundersen
M. M.Khan
N.Ray
P.Akan
S. J.Page
S. S.Andaleeb
T. Y.Choi
Publication venue: 'IGI Global'
Publication date: 01/01/2014
Field of study

An Approach to Assessing Quality of Electronic Government Services

Author: A. K.Chatfield
A.Parasuraman
C. G.Reddick
D.Griffin
E. D.Wagner
E.Babbie
G.Lawson
J. E.Prins
J. K.Scott
J. M.Carman
J.Melitski
K.McLaughlin
L.Pratchett
M. H.Sprecher
M.Xie
P.Gupta
R.Stake
R.Yin
S. J.Barnes
S. K.Shah
S.Madon
T. L.Saaty
Y.Chen
Publication venue: 'IGI Global'
Publication date
Field of study

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