9 research outputs found
An Extended Model of Moral Outrage at Corporate Social Irresponsibility
- Author
- B Jones
- B Weiner
- B Weiner
- B Weiner
- C Bonifield
- C Fornell
- CA Lowe
- CD Batson
- CD Batson
- CD Batson
- CD Crossley
- CD Spielberger
- CJ Wakslak
- CW Craighead
- D Lange
- D Skarmeas
- DE Gibson
- DT Miller
- E Mullen
- EF Thomas
- EM O’Mara
- F Gino
- G McGovern
- G Paolacci
- GD Reeder
- GD Reeder
- GR Dowling
- HH Kelley
- IJ Roseman
- IJ Roseman
- IJ Roseman
- J Averill
- J Joireman
- J Kirchhoff
- J Lindenmeier
- J Surachartkumtonkun
- JF Hair
- JF Hair
- JM Darley
- JM Salerno
- JR McColl-Kennedy
- K Aquino
- K Braunsberger
- K Murphy
- KI Ohbuchi
- KM Carlsmith
- LC Harris
- LJ Barclay
- LJ Skitka
- M Bradfield
- M Buhrmester
- M Chylinski
- M Friedman
- M Hanlon
- MD Alicke
- ML Hoffman
- ML Hoffman
- P Mazzocco
- P Sikka
- Paolo Antonetti
- PC Ellsworth
- PE Mudrack
- PE Murphy
- PM Bentler
- PM Linsley
- PM Podsakoff
- PM Podsakoff
- R Folger
- RF Baumeister
- RJ Sternberg
- RP Bagozzi
- S Grappi
- S Grappi
- S Romani
- SJ Vitell
- SJ Vitell
- SL Blader
- SM Laham
- Stan Maklan
- SYY Cheng
- T Cronin
- TGLA Mer Van der
- TL Carson
- TM Tripp
- TM Tripp
- V Funches
- VH Sweetin
- VS Folkes
- W Reinartz
- WT Coombs
- WT Coombs
- WT Coombs
- WW Chin
- Y Grégoire
- Y Grégoire
- Y Grégoire
- Y Grégoire
- Y Jin
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- 02/12/2014
- Field of study
Get PDFThe final publication is available at Springer via http://dx.doi.org/ 10.1007/s10551-014-2487-
The Effect of Customer Dysfunctional Behaviors on the Employee's Willingness to Report Customer Complaints
- Author
- Ashforth B. E.
- Babakus E.
- Bagozzi R. P.
- Bakker A. B.
- Ben-Zur H.
- Bettencourt L. A.
- Bowen J.
- Boyd C.
- Burke R. J.
- Chan K. W.
- Chang C. H.
- Cheung G. W.
- Cordes C. L.
- Dallimore K. S.
- Demerouti E.
- DeWitt T.
- Dormann C.
- Fisk R.
- Fritz C.
- Fullerton R. A.
- Gong T.
- Grainer M.
- Grandey A. A.
- Harris L. C.
- Harris L. C.
- Harris L. C.
- Hobfoll S. E.
- Homburg C.
- Homburg C.
- Jaramillo F.
- Kahill S.
- Kammeyer-Mueller J. D.
- Lavelle J. J.
- Liao H.
- Liden R. C.
- Luria G.
- Mattila A. S.
- Maxham III J. G.
- Meyer J. P.
- Patterson P. G.
- Preacher K. J.
- Rosenbaum M. S.
- Rupp D. E.
- Salanova M.
- Schneider B.
- Schneider B.
- Seibert S. E.
- Singh J.
- Spreitzer G. M.
- Steiger J. H.
- Surachartkumtonkun J.
- Van Dierendonck D.
- Voorhees C. M.
- Walsh G.
- Walsh G.
- Wang M.
- Wegge J.
- Wirtz J.
- Yagil D.
- Zablah A. R.
- Zhao X.
- 서문식
- 이유재
- Publication venue
- 'Korea Service Management Society'
- Publication date
- Field of study
No full textJust What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour
- Author
- Adams J.S.
- Albers-Miller N.D.
- Anderson J.C.
- Austin W.G.
- Barclay L.J.
- Barling J.
- Ben-Zur H.
- Bitner M.J.
- Bui M.
- Chung J.
- Cox D.
- Cronin J.J.
- Davidow M.
- Donabedian A.
- Dormann C.
- Dyett G.
- Finkel E.J.
- Fisher R.J.
- Fullerton R.A.
- Fullerton R.A.
- Funches V.
- Gruen T.W.
- Grégoire Y.
- Grégoire Y.
- Halliday S.V.
- Harris L.C.
- Homans G.C.
- Houston F.S.
- Johnson M.
- Keeffe D.A.
- Keeffe D.A.
- Kelley S.W.
- Kim J.
- Laros F.J.M.
- Lawler E.J.
- Lawler E.J.
- Lee H.-J.
- MacCallum R.C.
- McColl-Kennedy J.R.
- McCullough M.A.
- Moschis G.P.
- Namasivayam K.
- Oliver R.L.
- Palmer A.
- Pearce W.B.
- Podsakoff P.M.
- Rafaeli A.
- Schoefer K.
- Sharma N.
- Smith A.K.
- Sparks B.A.
- Surachartkumtonkun J.
- Tax S.S.
- Vargo S.L.
- Weiss H.M.
- Yagil D.
- Yi Y.
- Zemke R.
- Zhou Y.
- Publication venue
- 'Elsevier BV'
- Publication date
- Field of study
No full textHow can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses
- Author
- A Kähr
- AC Bohart
- AH Buss
- AK Smith
- AM Stillwell
- B Knutson
- BJ Bushman
- BJ Bushman
- C Harmeling
- D Watson
- D. J.-F. de Quervain
- Denis Larocque
- DM Dimitrov
- E Walster
- EL Landon
- Fateme Ghadami
- G Challagalla
- G Hammock
- H Liao
- H Roschk
- I López-López
- J Hogreve
- J Joireman
- J Singh
- J Surachartkumtonkun
- JC Huefner
- JC Ward
- JD Singer
- JEG Bateson
- JG Maxham
- JR McColl-Kennedy
- K Aquino
- K Collins
- K Gelbrich
- K Gelbrich
- KM Carlsmith
- L Lin
- LJ Barclay
- LY Komarova
- M Ambrose
- M Davidow
- M Gollwitzer
- M Gollwitzer
- M Zeelenberg
- MB Houston
- ME McCullough
- ME McCullough
- NA Chagnon
- NN Bechwati
- NN Bechwati
- R Hamilton
- RA Baron
- S Yoshimura
- Sandra Laporte
- SC Douglas
- SS Tax
- Sylvain Sénécal
- T DeWitt
- Wilco W. van Dijk
- Y Grégoire
- Y Grégoire
- Y Grégoire
- Yany Grégoire
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textA Study of Service Worker Burnout in Russia
- Author
- A Shirom
- A Steinherr
- AB Bakker
- AG Lam
- AS Tsui
- B Kuo
- BJ Babin
- C Fornell
- C Fornell
- C Maslach
- C Maslach
- CC Chen
- CL Cordes
- D Crowne
- D Prosser
- DL Turnipseed
- E Babakus
- G Hofstede
- GF Koeske
- H Liao
- HR Markus
- J Singh
- J Singh
- J Surachartkumtonkun
- J Wieseke
- JA Worley
- JC Nunnally
- JK Ito
- JL Crosno
- JL Welbourne
- JM Conway
- JR Halbesleben
- JS Armstrong
- K Soyez
- L Tourigny
- L-Y Sun
- M Barbier
- M Elovainio
- M Jamal
- M Jamal
- M Rod
- M Stone
- M Tenenhaus
- MM Nauta
- MS Bhandari
- NP Podsakoff
- PE Spector
- PG Patterson
- PM Podsakoff
- R Goodwin
- RS Lazarus
- RW Brislin
- S Folkman
- S Geisser
- S Glazer
- SE Cross
- SJ Johnson
- SP Douglas
- T Gibbs
- TA Beehr
- TA Wright
- WM Reynolds
- WW Chin
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textA systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
- Author
- A Duhachek
- A John
- A Johnson
- A Kähr
- AF Hayes
- AK Smith
- AM Allen
- Anshu Suri
- AO Hirschman
- AP McGraw
- AR Johnson
- AS Mattila
- B Dong
- B Dong
- B Libai
- BB Holloway
- C Ashley
- C Boshoff
- C Kang
- C Orsingher
- C Porath
- C Porath
- CA De Matos
- CM Harmeling
- CM Voorhees
- CW Hart
- CW Park
- D Herhausen
- D Laufer
- D Marinova
- D Mayzlin
- E Berscheid
- F Germann
- G Cumming
- G Odekerken-Schröder
- G Packard
- H Evanschitzky
- H Gao
- H Roschk
- H Roschk
- H Roschk
- I López-López
- J Aaker
- J Berger
- J Cambra-Fierro
- J Du
- J Du
- J Hogreve
- J Joireman
- J Klein
- J Lei
- J Lei
- J Singh
- J Surachartkumtonkun
- J Surachartkumtonkun
- J Whelan
- J-C Chebat
- JC Ward
- JD Rotman
- JD Singer
- JE Hunter
- JG Klein
- JG Maxham III
- JR McColl-Kennedy
- JS Lee
- JS Lin
- K Basso
- K Cleeren
- K Cleeren
- K Cleeren
- K Dopfer
- K Gelbrich
- K Gelbrich
- K Gelbrich
- K Kalaignanam
- K Schoefer
- K Sivakumar
- KL Wiggin
- KN Lemon
- L Dunn
- L Steinhoff
- L Zarantonello
- LAN Donovan
- LC Harris
- LC Wan
- LC Wan
- LE Bolton
- LT Zayer
- M Borenstein
- M Davidow
- M Eilert
- M Houston
- M Khamitov
- M Paulssen
- M Puzakova
- M Puzakova
- M Reimann
- Mansur Khamitov
- MB Beverland
- MC Campbell
- MG Kim
- MJ Gijsenberg
- ML Guckian
- N Dawar
- N Dawar
- N Robertson
- N Umashankar
- NN Bechwati
- NV Montgomery
- O Rubel
- O Trendel
- P Aggarwal
- P Aggarwal
- P Dong
- P Magnusson
- R Hamilton
- R Hamilton
- RK Trump
- RL Hess
- RL Oliver
- RM Morgan
- RW Palmatier
- RW Palmatier
- S Fournier
- S Fournier
- S Mikolon
- S Rasoulian
- S Romani
- S Sen
- S Thirumalai
- SM Hegner
- SS Tax
- SW Raudenbush
- SY Cheng
- T DeWitt
- T Ringberg
- TL Baker
- TL Keiningham
- TL Keiningham
- VS Folkes
- W Stock
- X Luo
- Y Chen
- Y Grégoire
- Y Grégoire
- Y Grégoire
- Y Grégoire
- Y Komarova Loureiro
- Y Strizhakova
- Y Trope
- Y Tsarenko
- Y Tsarenko
- Y Van Vaerenbergh
- Y Van Vaerenbergh
- Y Van Vaerenbergh
- Y Van Vaerenbergh
- Y Yoon
- Yany Grégoire
- Z Arsel
- Z Fang
- Z Gürhan-Canli
- Z Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textNo Man is an Island: the Effect of Social Presence on Negative Word of Mouth Intention in Service Failures
- Author
- A Alexandrov
- A Fyrberg
- A Modigliani
- AK Smith
- AK Smith
- AK Smith
- AT Stephen
- B Dong
- BJ Bushman
- C Bonifield
- CA Anderson
- CA Matos
- CC Morf
- CE Landa
- CM Steele
- D Keltner
- D Weinberger
- DM Phillips
- DS Sundaram
- DW Dahl
- ED Brocato
- EH O’Brien
- EM Zitek
- ET Higgins
- EW Anderson
- FJ Laros
- G Zhuang
- GL Cohen
- HC Boyd III
- HS Friedman
- I Shrira
- J Baker
- J Berger
- J Dollard
- J Du
- J Pincus
- J Surachartkumtonkun
- JE Bateson
- JJ Argo
- JJ Exline
- JJ Seta
- JM Webster
- K Gelbrich
- L Berkowitz
- L Dunn
- L Gao
- M Cheung
- M Costa
- M Trusov
- MD Angelis
- ME McCullough
- MG Nejad
- ML Richins
- MR Leary
- P Harvey
- PC Verhoef
- PG Patterson
- R Buck
- R Fisher
- RA Westbrook
- RF Baumeister
- RF Baumeister
- RN Laczniak
- S Duval
- S Fein
- S Konrath
- S Morin
- S Puntoni
- S Thomaes
- S Yi
- TF Mangleburg
- WK Campbell
- X Zhao
- Y Grégoire
- Y He
- Y Zhang
- Z Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full textService Recovery: An Integrative Framework and Research Agenda
- Author
- Alvesson M.
- Anand V.
- Ashill N. J.
- Ashill N. J.
- Babakus E.
- Bakker A. B.
- Bansal P.
- Bitner M. J.
- Boshoff C.
- Bowen D. E.
- Bowen D. E.
- Bowen D. E.
- Broome M. E.
- Chan K. W.
- Chan K. W.
- Chen C. K.
- Choi C. H.
- Crawford E. R.
- Cropanzano R.
- Davidow M.
- De Jong A.
- Devinney T. M.
- Dormann C.
- Evanschitzky H.
- Gelbrich K.
- Grönroos C.
- Hart C. W. L.
- Haunschild P.
- Heidenreich S.
- Homburg C.
- Homburg C.
- Hultén P.
- Jeffrey P.
- Johnston R.
- Johnston R.
- Jones M. A.
- Karatepe O. M.
- Karatepe O. M.
- Kendall C. L.
- Knox G.
- Kozlowski S. W. J.
- Kunz W. H.
- Larivière B.
- Larivière B.
- Larivière B.
- Larivière B.
- Lee J. H.
- Liao H.
- Maxham J. G.
- Michel S.
- Orsingher C.
- Ostrom A.
- Parasuraman A.
- Pasmore W. A.
- Reichers A. E.
- Rod M.
- Rod M.
- Roschk H.
- Salvaggio A. N.
- Santos-Vijande M. L.
- Schneider B.
- Sim K. L.
- Smith A. K.
- Smith J. S.
- Smith J. S.
- Smith J. S.
- Subramony M.
- Surachartkumtonkun J.
- Tax S. S.
- Tucker A. L.
- Tucker A. L.
- Van den Broeck A.
- Van der Heijden G. A. H.
- Van Vaerenbergh Y.
- Villarroel Ordenes F.
- Weitz B. A.
- Wirtz J.
- Wong I. A.
- Yukl G.
- Publication venue
- 'Academy of Management'
- Publication date
- Field of study
No full textSocial Presence in Service Failure: Why It Might not be a Bad Thing
- Author
- A Drolet
- A Ward
- B Guerin
- B Weiner
- B Weiner
- C Bonifield
- CE Izard
- CF Bond
- CP Herman
- CS Carver
- DA Weinberger
- DT Gilbert
- DW Dahl
- ED Brocato
- G Zhuang
- GS Sanders
- HS Friedman
- J Surachartkumtonkun
- JJ Argo
- JJ Seta
- JM Webster
- JR Averill
- K Gelbrich
- L Uziel
- M Kalamas
- M Trusov
- MB Beverland
- MJ Bitner
- MM Hetherington
- PC Verhoef
- R Buck
- R Buck
- RA Wicklund
- RB Zajonc
- RB Zajonc
- RF Baumeister
- RG Geen
- RJ Fisher
- RL Hess Jr
- RL Oliver
- RP Bagozzi
- RS Baron
- RV Kozinets
- S Duval
- S Kitayama
- S Morin
- S Puntoni
- SJ Heine
- TF Mangleburg
- TL Baker
- TL Newton
- VS Folkes
- VS Folkes
- X Zhao
- Y He
- Y He
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
No full text
